Service Director Bertera Nissan Manchester $140k -$180k

Bertera Nissan Manchester; Manchester (CT); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary range

Comprehensive benefits package

Paid time off

Employee discounts

Job summary

A leading automotive service provider in Manchester is hiring a Service Director to manage the service department. The ideal candidate will have a strong automotive management background, proven leadership skills, and a commitment to excellent customer service. Responsibilities include developing strategies for efficiency, managing budgets, and leading staff. The position offers a competitive salary of $140,000 - $180,000, comprehensive benefits including health insurance, paid time off, and professional development opportunities.

Qualifications

• Proven experience in a leadership role within an automotive service department.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and team development skills.

Responsibilities

• Lead and manage the service department, ensuring a high level of customer service.
• Develop strategies to increase service department efficiency and profitability.
• Monitor and improve shop productivity and customer satisfaction.

Skills

Leadership in automotive service

Customer service excellence

Automotive technology knowledge

Communication skills

Service management software proficiency

Education

Bachelor's degree in business or automotive technology

Tools

Service management software

Microsoft Office Suite

Job description

Job Title: Service Director

Location: Bertera Nissan, Manchester

Salary Range: $140,000 - $180,000

Overview

Bertera Nissan in Manchester is seeking an experienced and dynamic Service Director to join our team. This is a key leadership role responsible for overseeing the service department, ensuring exceptional customer satisfaction, and promoting operational efficiency. The ideal candidate will have a strong background in automotive service management, proven leadership skills, and a passion for driving team success.

Responsibilities

• Lead and manage the service department, ensuring a high level of customer service is consistently delivered.
• Develop and implement strategies to increase service department efficiency and profitability.
• Monitor and improve shop productivity, customer satisfaction index (CSI), and work quality.
• Recruit, train, and develop service department staff, fostering a team-oriented environment.
• Set and achieve performance targets, managing budgets and forecasts to drive service department growth.
• Ensure compliance with all company policies and governmental regulations.
• Maintain accurate records and provide regular reports on department performance to senior management.

Qualifications

• Proven experience in a leadership role within an automotive service department.
• Strong understanding of automotive technology and repair processes.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in using service management software and Microsoft Office Suite.
• Strong leadership and team development skills.
• Bachelor's degree in business, automotive technology, or a related field preferred.

Benefits

• Competitive salary range of $140,000 - $180,000, commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing professional development opportunities.
• Employee discounts on vehicle purchases, parts, and services.

If you are a motivated leader with a proven track record in automotive service management and are ready to take on a rewarding challenge, we encourage you to apply for this exciting opportunity at Bertera Nissan in Manchester.