Senior Service Advisor - Automotive Leader, Bonus Eligible

Bertera Nissan; Auburn (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Health, dental, and vision insurance

401(k) retirement plan with company0

Paid time off and holiday pay

Employee discounts on vehicle Purchase

Job summary

Bertera Nissan in Auburn, MA is seeking an Experienced Service Advisor to join our service team. You will greet customers, assess needs, schedule appointments, and communicate service recommendations to ensure customer satisfaction.

This role requires a strong automotive service knowledge and excellent communication skills. Join a reputable dealership that values teamwork, professional growth, and a customer-first approach.

Qualifications

• Experience as a Service Advisor in an automotive dealership environment is required.
• Strong understanding of automotive service processes and repair techniques.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers and provide exceptional service from the moment they arrive.
• Assess customer needs and conduct vehicle inspections to recommend services.
• Schedule appointments and manage service workflow to maximize efficiency.
• Present service options and costs clearly and honestly.
• Collaborate with technicians to ensure accurate diagnostics and timely repairs.
• Follow up on inquiries to ensure customer satisfaction.
• Maintain detailed records in the dealership management system.
• Stay up to date with Nissan service processes and technology.
• Resolve customer issues swiftly to maintain a positive dealership reputation.
• Assist in training and mentoring new service advisors and staff.

Skills

Customer service

Communication skills

Multi-tasking

Dealership software familiarity

Education

High school diploma or equivalent

Automotive certification or training (preferred)

Tools

Dealership management software

Job description

Bertera Nissan in Auburn, MA is seeking an Experienced Service Advisor to join our service team. You will greet customers, assess needs, schedule appointments, and communicate service recommendations to ensure customer satisfaction.

This role requires a strong automotive service knowledge and excellent communication skills. Join a reputable dealership that values teamwork, professional growth, and a customer-first approach.