Automotive Service Director — Lead Team & Service Excellence

Bertera Nissan; Auburn (MA); On-site; USD 120,000 - 140,000; Full time

Job summary

Bertera Nissan in Auburn, MA seeks a seasoned Service Manager to lead the day-to-day operations of the service department, drive service profitability, and uphold exceptional customer service standards. The ideal candidate will manage advisors and technicians, implement process improvements, monitor budgets, and report on performance while maintaining Nissan vehicle expertise and ethical leadership.

This role requires a proven track record and the ability to mentor staff to deliver top-quality

Qualifications

• 5+ years in automotive service management.
• Experience with Nissan vehicles preferred.
• Proven leadership and mentoring ability.
• Strong customer service focus.
• Knowledge of service operations and repair processes.

Responsibilities

• Oversee daily service department operations and staff.
• Drive customer satisfaction, service volume, and profitability.
• Develop and implement service efficiency strategies.
• Monitor budgeting and expenses.
• Prepare periodic performance reports.

Skills

Leadership

Team management

Customer service

Communication

Automotive knowledge

Multitasking

Integrity

Tools

Dealership management systems

Job description

Bertera Nissan in Auburn, MA seeks a seasoned Service Manager to lead the day-to-day operations of the service department, drive service profitability, and uphold exceptional customer service standards. The ideal candidate will manage advisors and technicians, implement process improvements, monitor budgets, and report on performance while maintaining Nissan vehicle expertise and ethical leadership.

This role requires a proven track record and the ability to mentor staff to deliver top-quality