Benefits Tech Implementation Specialist

Brown & Brown, Inc.; United States; Remote; USD 40.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Resources

Paid Time Off

Holidays

Partner Discounts

Zusammenfassung

Brown & Brown is seeking an Implementation Specialist to join our National Employee Benefits Technology (EBTech) team. You’ll manage key aspects of the implementation process, including system configuration, testing, troubleshooting, client training, and ongoing support.

The ideal candidate is technically savvy, highly organized, and detail-oriented, with the ability to manage deadlines while providing an exceptional client experience.

Qualifikationen

• Associate’s or Bachelor’s degree or equivalent professional experience.
• 2–5 years of software implementation or related technology experience.
• Ability to quickly learn new software, processes, and technical concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and ability to work within strict deadlines.
• Strong written, verbal, and client-facing communication skills.
• Proficiency with Microsoft Office Suite.
• Experience working with database applications.
• Ability to manage multiple priorities in a deadline-driven environment.
• Professional approach to client service and problem resolution.
• Ability to maintain confidentiality.
• Willingness to travel occasionally (less than 5%).

Aufgaben

• Configure and maintain client benefit enrollment websites using third-party software platforms.
• Manage low-to-moderate complexity implementations from initial configuration through testing and delivery.
• Analyze client needs and translate requirements into effective system configurations.
• Conduct quality assurance testing and audits to ensure configurations function accurately and meet client requirements.
• Troubleshoot system and configuration issues, perform root cause analysis, and develop effective solutions.
• Serve as a knowledgeable resource during client meetings and implementation discussions.
• Provide day-to-day support to assigned clients and proactively respond to client questions and needs.
• Partner directly with clients, vendors, carriers, and internal teams throughout the implementation process.
• Train HR administrators on benefits technology platforms, functionality, processes, and applicable benefit program requirements.
• Maintain working knowledge of employee benefits products, services, and technology solutions.
• Provide guidance and mentorship to less experienced teammates.
• Follow SOPs while identifying opportunities to improve processes and efficiencies.
• Support the development and enhancement of SOPs and implementation best practices.
• Maintain accurate documentation within applicable systems and databases.
• Stay current on industry developments, technology, products, legislation, and regulatory requirements.
• Promote teamwork, knowledge sharing, accountability, and a positive client-focused environment.

Kenntnisse

Software implementation

Troubleshooting

Attention to detail

Client communication

Microsoft Office

Database applications

Time management

Travel ability

Ausbildung

Associate’s or Bachelor’s degree

Tools

CRM systems

Jobbeschreibung

Brown & Brown is seeking an Implementation Specialist to join our National Employee Benefits Technology (EBTech) team. You’ll manage key aspects of the implementation process, including system configuration, testing, troubleshooting, client training, and ongoing support.

The ideal candidate is technically savvy, highly organized, and detail-oriented, with the ability to manage deadlines while providing an exceptional client experience.