Benefits Support Specialist – Customer Care

7Seventy; New York (NY); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) match

Paid time off

Company holidays

Job summary

7Seventy seeks a detail-oriented Customer Service Representative in New York to support customers by phone and email, guiding them through benefit-related processes with care.

You will verify information, respond to inquiries, and escalate complex issues to specialists while maintaining accurate records and delivering timely resolutions. A strong phone presence and listening skills are essential.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum two years of telephone-based customer service or call center experience.
• Experience handling inbound or outbound calls is required; typing tests may be used.

Responsibilities

• Assist customers by phone and email with information about services.
• Enter and verify customer data in internal systems.
• Respond professionally to questions and complaints and resolve issues.
• Escalate complex problems to specialists as needed.
• Maintain records of interactions and follow up to ensure resolution.

Skills

Phone presence

Active listening

Verbal communication

Typing 35 wpm

Bilingual English/Spanish

Data entry

Education

High school diploma or GED

Associate’s degree preferred

Tools

Auto dialer

Job description

7Seventy seeks a detail-oriented Customer Service Representative in New York to support customers by phone and email, guiding them through benefit-related processes with care.

You will verify information, respond to inquiries, and escalate complex issues to specialists while maintaining accurate records and delivering timely resolutions. A strong phone presence and listening skills are essential.