Remote Customer Care Specialist – Loyalty & Issue Resolution

7Seventy; Texas; Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Fitness benefits

Paid time off

7 paid company holidays

401(k) with company match

Annual profit sharing

Career growth pathways

Job summary

7Seventy is seeking a Remote Customer Service Representative to handle high-volume inquiries in a compliant, customer-centric manner. You will use multiple systems and AI-assisted tools to resolve issues and uphold loyalty program guidelines.

The role requires a 6-week remote training, evening/weekend availability, and a quiet home office setup. Medical/dental/vision, 401(k), and paid time off are part of the benefits package.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience required.
• Strong verbal and written communication skills with a consistently professional tone.
• Strong problem-solving skills, attention to detail, and a proactive customer care mindset.
• Ability to navigate multiple systems at the same time.
• Proficiency with Microsoft Office Suite.
• Reliable, flexible, and able to work in a dynamic contact center environment.
• Availability for evening and weekend shifts as needed.
• Ability to complete a 6-week remote training program with full attendance and engagement.
• Quiet work-from-home setup with a strong internet connection required.

Responsibilities

• Handle incoming customer inquiries with professionalism and attention to client-specific service guidelines.
• Manage a high volume of inbound calls while meeting service and performance expectations.
• Learn and stay current on loyalty program guidelines, product details, service updates, promotions, and process changes.
• Provide accurate support to callers by using internal systems, tools, resources, and AI-powered agent-assist technology.
• Resolve customer issues in a timely manner and de-escalate calls when needed.
• Escalate unresolved or complex issues according to established procedures.
• Maintain a positive, customer-centered approach in daily communication.
• Follow company policies, workflows, and procedures while delivering consistent service.
• Support customer satisfaction, call quality, and other performance goals.
• Adapt to new tools, products, client expectations, and fast-changing service requirements.
• Engage in ongoing learning to build skills within customer care and loyalty program support.
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected.
• Help strengthen customer loyalty through empathy, efficiency, problem-solving, and professional communication.

Skills

Customer Service

Communication

Remote Work

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

7Seventy is seeking a Remote Customer Service Representative to handle high-volume inquiries in a compliant, customer-centric manner. You will use multiple systems and AI-assisted tools to resolve issues and uphold loyalty program guidelines.

The role requires a 6-week remote training, evening/weekend availability, and a quiet home office setup. Medical/dental/vision, 401(k), and paid time off are part of the benefits package.