Remote Customer Support Specialist | Tech Troubleshooter

7Seventy Recruiting

United States

On-site

USD 70,000 - 77,000

Full time

3 days ago

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Job summary

7Seventy Recruiting is seeking a Customer Support Specialist in the United States. The role provides frontline support to restaurant staff and owners via email, live chat, and Zoom, owning issues from contact to resolution with strong technical troubleshooting and clear escalation paths.

You will monitor support metrics, maintain knowledge base content, and contribute to operations while staying calm and effective with frustrated customers.

Qualifications

Experience providing customer support via email, live chat, and video platforms such as Zoom.
Experience working with Product and Engineering teams to report bugs clearly and actionably.
Experience using support metrics (Time to First Response, resolution time, CSAT) to guide daily work.

Responsibilities

Respond to customer questions via email, live chat, and Zoom, resolving in the first contact when possible.
Explain technical product issues in a clear, patient way to non-technical staff and owners.
Own the support queue and prioritize requests to meet response/resolution targets, including Time to First Response.
Draft clear bug reports and feedback for Product and Engineering with needed investigation details.
Follow escalated issues through resolution and flag recurring patterns for broader attention.
Create and maintain help docs, macros, and knowledge base content to reduce repeat questions.
Work occasional weekend shifts as part of a shared on-call rotation.

Job description

You will monitor support metrics, maintain knowledge base content, and contribute to operations while staying calm and effective with frustrated customers.

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