Remote Customer Success & Support Specialist

Newhorizonscareergroup; Waco (TX); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work environment

Initial training

Ongoing role-specific training

Access to online tools and resources

Job summary

Newhorizonscareergroup is seeking a detail-oriented Customer Experience Specialist to support customers throughout their service journey. You will help with requests, provide clear information, and maintain accurate records to ensure a smooth experience.

The role emphasizes proactive communication, research to offer suitable options, and reliable follow-through across all touchpoints, including coordination with providers and internal teams.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple requests and priorities.
• Strong research and information-gathering abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with online systems and digital communication tools.
• Comfortable learning new systems and processes.
• Ability to work independently and manage responsibilities effectively.
• Reliable follow-through and problem-solving skills.
• Previous experience in customer service, customer experience, hospitality, administration, coordination, or a related field is helpful but not required.

Responsibilities

• Communicate with customers to understand their needs, preferences, and service expectations.
• Respond to customer questions and requests in a timely and professional manner.
• Research available services and options based on individual customer needs.
• Provide customers with clear and accurate information to help them understand available options.
• Assist with service requests, updates, changes, and routine needs.
• Maintain consistent communication throughout the customer experience.
• Follow up when additional information, confirmation, or action is required.
• Review service information for accuracy and completeness.
• Coordinate information with service providers and other resources as needed.
• Maintain accurate and organized customer records.
• Provide confirmations, updates, and important service information.
• Assist with resolving routine concerns by researching available solutions.
• Identify missing information or potential concerns and take appropriate follow-up action.
• Support a positive and organized customer experience from initial request through completion.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Time management

Multitasking

Research skills

Customer-focused

Digital tools

Independent work

Problem solving

Job description

Newhorizonscareergroup is seeking a detail-oriented Customer Experience Specialist to support customers throughout their service journey. You will help with requests, provide clear information, and maintain accurate records to ensure a smooth experience.

The role emphasizes proactive communication, research to offer suitable options, and reliable follow-through across all touchpoints, including coordination with providers and internal teams.