Benefits Solutions Specialist

adpinternalcareers; Norfolk (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

ADP is seeking a Benefit Solutions Specialist - I to ensure platform configuration and readiness for clients during annual enrollment. You will coordinate ADP resources and manage benefits administration tasks, including WFN/HRB configuration and data integration, to deliver a smooth enrollment.

Responsibilities include acting as the primary point of contact, managing plan setups, coordinating with back-office and offshore teams, and providing consultative benefits support to clients and

Qualifications

• 2 Years of experience in Client Support or Benefit Administration functions.
• Bachelor's Degree in a Business related field or equivalent education and experience required.

Responsibilities

• Serves as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
• Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client's annual enrollment period.
• Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
• Supports configuration and maintenance of WFN and other ADP products as it relates to Benefits.
• Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.
• Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides WFN Benefits expertise.
• Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works in conjunction with various team members to resolves errors, issues timely and accurately.
• Researches and resolves issues identified through routine audits. Research and resolve complex employee benefit problems and questions.
• Works with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues.
• Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing
• Provides service support related to the administration of health - welfare benefit programs to the client and internal business partners - service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.
• Coordinates communication with appropriate comprehensive benefits, internal business partners or third party resources to expedite responses to critical process, operating, client or participant situations. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution.
• Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans.
• Provides consultive benefits support and best practices to assigned client book of business.
• Manages the workflow to ensure that benefits transactions are accurately processed by both ADP and non-ADP service providers.

Education

Bachelor's Degree in a Business related field

Job description

ADP is seeking a Benefit Solutions Specialist - I to ensure platform configuration and readiness for clients during annual enrollment. You will coordinate ADP resources and manage benefits administration tasks, including WFN/HRB configuration and data integration, to deliver a smooth enrollment.

Responsibilities include acting as the primary point of contact, managing plan setups, coordinating with back-office and offshore teams, and providing consultative benefits support to clients and