Benefits Solutions Specialist - Client Success

ADP, Inc.; Norfolk (VA); On-site; USD 39,000 - 72,000; Full time

Job summary

ADP, Inc. is seeking a Benefit Solutions Specialist - I to ensure platform configuration and readiness for client annual enrollment processes. The role covers benefits administration setup, enrollment coordination, and proactive client support across ADP products and services.

The candidate will manage data gathering, requirements analysis, and project activities to deliver timely enrollment events. Strong communication and problem-solving skills are essential to support client success.

Qualifications

• 2 years of experience in client support or benefits administration functions.
• Bachelor's degree in a business-related field or equivalent education and experience.

Responsibilities

• Serves as primary relationship owner for Comprehensive Benefits clients.
• Supports enrollment and data gathering during annual enrollment.
• Coordinates benefits administration tasks with back-office and offshore teams.
• Maintains configuration of WFN/HRB and related integrations.
• Resolves enrollment and benefits-related issues with clients and providers.

Skills

Client support

Benefits administration

Project coordination

Communication skills

Education

Bachelor's degree in Business or related field

Tools

WFN/HRB

ADP WFN

Job description

ADP, Inc. is seeking a Benefit Solutions Specialist - I to ensure platform configuration and readiness for client annual enrollment processes. The role covers benefits administration setup, enrollment coordination, and proactive client support across ADP products and services.

The candidate will manage data gathering, requirements analysis, and project activities to deliver timely enrollment events. Strong communication and problem-solving skills are essential to support client success.