Benefits Program Lead & Client Success Coach

adpinternalcareers; Norfolk (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

ADP is hiring a Benefits Manager in HRO Comprehensive Services in Norfolk, VA. You will lead a team that serves as ADP's front-line for solving clients' challenges, ensuring high-quality, friendly responses and consistent service standards.

You will manage daily activities, coach staff, handle escalations, and align operations with strategic goals across the business unit, collaborating with other departments to deliver superior client support.

Qualifications

• Five years of client service experience
• Three years of people leadership experience
• College degree not required; equivalent experience considered (military acceptable)

Responsibilities

• Lead the Daily Activities of Your Team.
• Coach and Develop team members and oversee performance development.
• Manage escalations and resolve client issues.
• Implement Strategic Goals and partner with other groups within ADP.

Skills

Leadership

Coaching

Client service

Project management

Communication

Job description

ADP is hiring a Benefits Manager in HRO Comprehensive Services in Norfolk, VA. You will lead a team that serves as ADP's front-line for solving clients' challenges, ensuring high-quality, friendly responses and consistent service standards.

You will manage daily activities, coach staff, handle escalations, and align operations with strategic goals across the business unit, collaborating with other departments to deliver superior client support.