Payroll Solutions Architect

adpinternalcareers; Norfolk (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

ADP is seeking a Payroll Implementation Consultant in Norfolk, VA. You will onboard new payroll clients, helping them become proficient with our products and services to deliver value and exceed expectations.

You’ll participate in award-winning training programs and follow world-class service guidelines, collaborating with cross-functional teams to ensure successful implementations and client satisfaction. This role offers opportunities for growth and impact.

Qualifications

• 3+ years of experience in a Business-to-Business client service interface or systems integration environment.
• High school diploma or equivalent in education and experience.

Responsibilities

• Implement ADP's payroll solutions. You’ll combine analytic and project management skills to help customers use payroll products with ease.
• Serve as the subject matter expert. Lead the workflow of the project team and optimize configurations and upgrades.
• Ensure client satisfaction and retention by providing timely solutions within defined timelines and maintaining engagement through implementation.
• Resolve issues with initiative and attention to detail, ensuring accuracy of client setup.

Skills

Project management

Customer service

B2B experience

Systems integration

Education

High school diploma or equivalent

Job description

ADP is seeking a Payroll Implementation Consultant in Norfolk, VA. You will onboard new payroll clients, helping them become proficient with our products and services to deliver value and exceed expectations.

You’ll participate in award-winning training programs and follow world-class service guidelines, collaborating with cross-functional teams to ensure successful implementations and client satisfaction. This role offers opportunities for growth and impact.