Benefits Operations & Workload Coordinator

Unum Ireland; Chattanooga (TN); On-site; USD 35,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Disability insurance

PTO

401(k) match

Mental health support

Career advancement

Student loan repayment

Tuition reimbursement

Flexible work environment

Job summary

Unum is seeking a Voluntary Benefits Workload Coordinator in Chattanooga, TN. You will support workload management across Voluntary Benefits Claims Operations, monitor claim inventory, and coordinate work distribution to balance service, quality, and productivity goals.

Collaborate with leaders and operational teams to optimize workflows, perform routing and pre-examination tasks, and help ensure efficient claim processing in a fast-paced environment.

Qualifications

• High School diploma or equivalent; 2 years college preferred.
• Minimum 1 year of customer service or related work experience.
• Strong analytical and reporting skills to interpret data.
• Experience with reporting dashboards, workflow tools, and claim systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel.

Responsibilities

• Monitor and distribute claim inventory to support service levels and business priorities.
• Manage daily work allocation of claim activities based on workload demand, capacity, and staffing resources.
• Perform claim routing, reassignment, and pre-examination activities to ensure work is directed to the appropriate teams.
• Review workload queues and dashboards to identify inventory imbalances, processing delays, and workflow issues.
• May perform other duties as assigned.

Skills

Analytical skills

Reporting skills

Customer service

Excel

Education

High School diploma or equivalent

Tools

Reporting dashboards

Workflow tools

Claim processing systems

Job description

Unum is seeking a Voluntary Benefits Workload Coordinator in Chattanooga, TN. You will support workload management across Voluntary Benefits Claims Operations, monitor claim inventory, and coordinate work distribution to balance service, quality, and productivity goals.

Collaborate with leaders and operational teams to optimize workflows, perform routing and pre-examination tasks, and help ensure efficient claim processing in a fast-paced environment.