Benefits Operations Leader: Drive Excellence & Data Integrity

Brown & Brown; Minneapolis (MN); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health Benefits

401k plan

Student loan assistance

Tuition reimbursement

Mental health resources

Paid time off

Job summary

Brown & Brown in Minneapolis, MN is seeking an Employee Benefits Operations Leader to guide the day-to-day execution of the Employee Benefits business within an assigned team. This role partners with service, sales, compliance, and leadership to deliver high-quality operational outcomes.

You will lead, coach, and develop a high-performing team, manage onboarding, drive process improvements, and ensure adherence to workflows and regulatory standards, while leveraging benefits technology to

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 3+ years of employee benefits, insurance, operations, or business process experience.
• Prior experience leading teams, projects, or operational initiatives.
• Strong understanding of employee benefits operations, workflows, and service delivery processes.
• Experience with operational controls, compliance requirements, and process improvement initiatives.
• Working knowledge of agency management systems and employee benefits technology platforms.
• Strong analytical, organizational, and problem-solving skills.
• Effective communication and leadership skills.

Responsibilities

• Lead, coach, and develop operational team members.
• Conduct performance discussions, provide feedback, and support career development.
• Assist with onboarding and training of new teammates.
• Foster a positive, collaborative, and high-performing team culture.
• Support workforce planning and identify talent development opportunities.
• Ensure consistent adherence to established operational workflows, procedures, and service standards.
• Monitor daily operational activities to ensure quality, efficiency, and accuracy.
• Identify process improvement opportunities and assist with implementation of operational enhancements.
• Maintain documentation, procedures, and operational best practices.
• Support quality control activities, audits, and operational reviews.
• Assist with workload management and resource allocation to ensure timely service delivery.
• Ensure compliance with company policies, carrier requirements, regulatory standards, and operational procedures.

Skills

Leading teams

Analytical skills

Organizational skills

Problem-solving

Effective communication

Leadership

Education

Bachelor's degree or equivalent

CEBS/GBA designation

Tools

BenefitPoint

Salesforce

AMS platforms

Job description

Brown & Brown in Minneapolis, MN is seeking an Employee Benefits Operations Leader to guide the day-to-day execution of the Employee Benefits business within an assigned team. This role partners with service, sales, compliance, and leadership to deliver high-quality operational outcomes.

You will lead, coach, and develop a high-performing team, manage onboarding, drive process improvements, and ensure adherence to workflows and regulatory standards, while leveraging benefits technology to