Benefits Operations Coordinator - Remote Fridays

Austin Benefits Group; Bloomfield Hills (MI); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Best-in-class health, dental, and vis​

Employer match for retirement

Early Friday dismissal in summer

Work from home every Friday

Generous paid time off

Extensive holiday schedule

Paid volunteer time off

Education sponsorship and training

Job summary

Austin Benefits Group is seeking a Client Benefits Coordinator to manage enrollments, eligibility changes, audits, and client support. You will ensure timely, accurate processing and maintain strong client relationships in a fast-paced benefits environment.

You will collaborate with carriers and clients, perform COBRA duties when needed, and contribute to data integrity and open enrollment success across client accounts. This role emphasizes accuracy, problem solving, and proactive outreach.

Qualifications

• Minimum 3 years of administrative or data entry experience; HR/benefits background strongly preferred.
• Experience with Employee Navigator or similar benefits administration platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Process Open Enrollment elections, new hire enrollments, terminations, and qualifying life events with speed and accuracy.
• Meet and exceed weekly changes, open enrollment processing, and audit accuracy.
• Coordinate with clients to obtain missing HR data and support life event documentation.
• Audit API/EDI/834 integrations to ensure no file transmission errors or carrier discrepancies.
• Maintain accurate records in the Agency Management System.

Skills

Administrative experience

Data entry

HR/benefits background

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Employee Navigator

MS Office Suite

Job description

Austin Benefits Group is seeking a Client Benefits Coordinator to manage enrollments, eligibility changes, audits, and client support. You will ensure timely, accurate processing and maintain strong client relationships in a fast-paced benefits environment.

You will collaborate with carriers and clients, perform COBRA duties when needed, and contribute to data integrity and open enrollment success across client accounts. This role emphasizes accuracy, problem solving, and proactive outreach.