Benefits Experience Specialist - Hybrid (Fort Worth)

Hotchkiss Insurance; Fort Worth (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid schedule

Competitive pay

Professional development

401k matching

Gym reimbursement

Job summary

Hotchkiss Insurance in Texas is seeking a Benefit Advocate to serve as the first point of contact for employees and HR partners, helping them understand and navigate benefits. You will manage eligibility, billing, and claims inquiries in collaboration with account teams.

This hybrid role requires 2+ years in group benefits, a Texas Life & Health license or ability to obtain it, and strong MS Office skills. You’ll build client relationships and support compliance while contributing to employee

Qualifications

• Minimum 2 years experience in Group Benefits on agency or carrier side.
• Texas Life & Health License required or must obtain after employment.
• Bachelor's degree preferred or equivalent experience.
• Foundational MS Office skills and comfort with technology.
• Ability to work independently and build strong client relationships.
• Bilingual English/Spanish a plus.

Responsibilities

• Manage dedicated service inboxes, triage inquiries, and escalate as needed.
• Liaise with carriers, TPAs, and vendors to resolve issues promptly.
• Audit eligibility updates and QLEs for new hires/terminations.
• Maintain access and portal setups with partners and vendors.
• Support compliance deliverables and client documentation requests.

Skills

Customer service

Relationship building

Communication

Bilingual (English/Spanish)

Education

Bachelor's degree or equivalent experience

Texas Life & Health License (or ability to obtain)

Tools

Microsoft Office

Job description

Hotchkiss Insurance in Texas is seeking a Benefit Advocate to serve as the first point of contact for employees and HR partners, helping them understand and navigate benefits. You will manage eligibility, billing, and claims inquiries in collaboration with account teams.

This hybrid role requires 2+ years in group benefits, a Texas Life & Health license or ability to obtain it, and strong MS Office skills. You’ll build client relationships and support compliance while contributing to employee