Benefits Experience Manager

Brown & Brown; City of Syracuse (NY); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Mental Health & Wellness

Beyond Benefits

Job summary

Brown & Brown in Syracuse seeks an administrative associate to support employee benefits policy administration, participate in client meetings, and service group accounts. You will handle enrollment data, reconcile claim issues, respond to inquiries, and liaise with carriers and members to clarify benefits and resolve disputes.

You will also assist with regulatory knowledge, HIPAA/COBRA compliance, and the ongoing professional development of the team, contributing to a high-trust, customer-first

Qualifications

• Proficient knowledge in Microsoft Windows environment, including Word, Excel, PowerPoint, and Publisher.
• NYS Life, Accident & Health license required.

Responsibilities

• Participate in client meetings/sales calls with brokers, employee enrollment meetings and all departmental service meetings.
• Responsible for the servicing of selected Group Agency Accounts.
• Reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies.
• Handle telephone inquiries.
• Intake and audit control of enrollment information.
• Track inquiries and complaints regarding carrier claims resolution.
• Act as liaison to intervene with delays in claim processing.
• Correspond with carriers, members and providers to educate, clarify benefits, resolve claims, verify eligibility and resolve disputes.
• Investigate, research and provide timely responses to all service issues.
• Assists with implementation of new Business.
• Assist with training of new Account Managers.
• Routinely educate on current or pending Federal and State legislation with regard to HIPAA, COBRA laws, FMLA and any other legal issues as they pertain to Employee Benefits.
• Pursue a program of personal and professional development.
• All other duties as assigned.

Skills

Communication skills

Customer service

Phone & in-person

Active listening

Problem solving

Education

College degree in business-related field

NYS Life, Accident & Health License

Tools

Microsoft Word

Excel

PowerPoint

Publisher

Job description

Brown & Brown in Syracuse seeks an administrative associate to support employee benefits policy administration, participate in client meetings, and service group accounts. You will handle enrollment data, reconcile claim issues, respond to inquiries, and liaise with carriers and members to clarify benefits and resolve disputes.

You will also assist with regulatory knowledge, HIPAA/COBRA compliance, and the ongoing professional development of the team, contributing to a high-trust, customer-first