Benefits Account Specialist - Client Services & Enrollment

Brown & Brown, Inc.; New Jersey; Hybrid; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, Inc. in Lambertville, NJ seeks an Employee Benefits Account Specialist to support the sales and account management teams with client service across medical, dental, vision, FSA, COBRA and related benefits.

You will assist in claims, enrollment inquiries, renewals, and compliance communications while building knowledge of industry trends and mandated requirements. The role requires a NJ Life & Health license within 60 days, a Bachelor’s degree (preferred), and 2+ years in

Qualifications

• Bachelor’s degree strongly (Preferred).
• Proficient knowledge in Microsoft Windows environment, including Word, Excel, Power Point, and Publisher.
• Proficient knowledge of the use of office equipment (including copy machines, printers, faxes, binding machines).
• 2+ years of progressive experience in Insurance, Human Resources, or a Brokerage Firm.

Responsibilities

• Provide direct daily support to an assigned book of business, and the respective Producer and Account Executive.
• Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.
• Research and resolve employee claims and enrollment inquiries and/or discrepancies within a reasonable timeframe.
• Provide documentation to client employees regarding active medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and NJ State Mandates, and other related employee benefit topics.
• Understand the health and benefits of products, services and tools to educate membership of what is available through their existing program(s).
• Remain current on industry trends and information, new product development, legislation, coverage, and technology.
• Assist in the preparation of customer renewal proposals while ensuring the use of internal required documents.
• Assist in the review of internal compliance and client disclosure requirements, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements.
• Assist in the documenting of sales information into the internal management database.
• Assist in client specific projects as assigned, including but not limited to implementation of a carrier transition, dependent verification audits, billing reconciliation, wellness initiatives, compensation statements, enrollment processing, and consultant invoicing.
• Participate in client calls and meetings as appropriate.
• Promote teamwork, support, and a positive attitude in the office and with other coworkers.

Skills

Bachelor’s degree (Preferred)

Microsoft Windows

Office equipment familiarity

Customer service

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Publisher

Office equipment

Job description

Brown & Brown, Inc. in Lambertville, NJ seeks an Employee Benefits Account Specialist to support the sales and account management teams with client service across medical, dental, vision, FSA, COBRA and related benefits.

You will assist in claims, enrollment inquiries, renewals, and compliance communications while building knowledge of industry trends and mandated requirements. The role requires a NJ Life & Health license within 60 days, a Bachelor’s degree (preferred), and 2+ years in