Employee Benefits Account Manager

Brown & Brown, Inc.; City of Syracuse (NY); Presencial; USD 43.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Benefits

Financial Benefits

Mental Health & Wellness

Beyond Benefits

Descripción de la vacante

Brown & Brown in Syracuse seeks an administrative associate to support employee benefits policy administration, participate in client meetings, and service group accounts. You will handle enrollment data, reconcile claim issues, respond to inquiries, and liaise with carriers and members to clarify benefits and resolve disputes.

You will also assist with regulatory knowledge, HIPAA/COBRA compliance, and the ongoing professional development of the team, contributing to a high-trust, customer-first

Formación

• Proficient knowledge in Microsoft Windows environment, including Word, Excel, PowerPoint, and Publisher.
• NYS Life, Accident & Health license required.

Responsabilidades

• Participate in client meetings/sales calls with brokers, employee enrollment meetings and all departmental service meetings.
• Responsible for the servicing of selected Group Agency Accounts.
• Reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies.
• Handle telephone inquiries.
• Intake and audit control of enrollment information.
• Track inquiries and complaints regarding carrier claims resolution.
• Act as liaison to intervene with delays in claim processing.
• Correspond with carriers, members and providers to educate, clarify benefits, resolve claims, verify eligibility and resolve disputes.
• Investigate, research and provide timely responses to all service issues.
• Assists with implementation of new Business.
• Assist with training of new Account Managers.
• Routinely educate on current or pending Federal and State legislation with regard to HIPAA, COBRA laws, FMLA and any other legal issues as they pertain to Employee Benefits.
• Pursue a program of personal and professional development.
• All other duties as assigned.

Conocimientos

Communication skills

Customer service

Phone & in-person

Active listening

Problem solving

Educación

College degree in business-related field

NYS Life, Accident & Health License

Herramientas

Microsoft Word

Excel

PowerPoint

Publisher

Descripción del empleo

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Main Function of the Position: Provide service associated with administration of Employee Benefit policies. Provide all necessary support to the production efforts which are necessary for the achievement of the department's goals and objectives.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Essential Duties and Responsibilities:

• Participate in client meetings/sales calls with brokers, employee enrollment meetings and all departmental service meetings.
• Responsible for the servicing of selected Group Agency Accounts.
• Functions include but are not limited to reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies.
• Handle telephone inquiries.
• Intake and audit control of enrollment information.
• Track inquiries and complaints regarding carrier claims resolution.
• Act as liaison to intervene with delays in claim processing.
• Correspond with carriers, members and providers to educate, clarify benefits, resolve claims, verify eligibility and resolve disputes.
• Investigate, research and provide timely responses to all service issues.
• Assists with implementation of new Business.
• Assist with training of new Account Managers.
• Routinely educate on current or pending Federal and State legislation with regard to HIPAA, COBRA laws, FMLA and any other legal issues as they pertain to Employee Benefits.
• Pursue a program of personal and professional development.
• All other duties as assigned.

Skills:

• Excellent oral and written communications skills.
• Strong human relations and professional skills.
• Must be able to speak clearly and communicate effectively over the telephone and in person to individuals and large group of employees.
• Ability to listen for long periods while maintaining assimilation.
• Carry out dialogue in a soothing manner; even in instances when the other party may be rude, abusive or argumentative.
• Capable of making independent decisions using reasonable judgement.
• Must have strong orientation to customer service.
• Excellent telephone and verbal skills.

Education, Experience, and Knowledge:

• Required: Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.
• Proficient knowledge of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.) NYS Life, Accident & Health License required
• Preferred: College Degree in a business-related field or equivalent experience. 3 years in Employee Benefits customer service at an agency or company level.

Pay Range

31.25 - 40.87 Hourly

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.