Benefits Eligibility Specialist I

Jefferson County Wi; Northern (KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Jefferson County Economic Support Division seeks an Economic Support Specialist I to assess eligibility for federal/state/county programs and provide case management services. You will interview applicants, collect financial data, and input information into county systems to determine program eligibility.

Responsibilities include operating the county call center, assisting with applications, answering inquiries, and referring clients to additional services as needed.

Qualifications

• Associate degree in accounting, human services or related field is required.
• One year of experience or completion of relevant training.
• New Worker Training Certificate, Civil Rights Training, Client Rights Training and HIPAA Training (provided on start).
• Bachelor’s degree from a college or university is preferred.

Responsibilities

• Operates in the County Call Center assisting customers with benefit applications, questions, concerns, changes, and general information.
• Interviews applicants in person or by telephone; processes applications to determine eligibility by gathering financial and non-financial data.
• Enter data accurately into various computer systems and assist clients in completing forms.
• Understands Federal and State policies for programs and interprets benefits and eligibility requirements.
• Evaluates clients' need for services offered by other agencies and makes referrals when needed.

Job description

Jefferson County Economic Support Division seeks an Economic Support Specialist I to assess eligibility for federal/state/county programs and provide case management services. You will interview applicants, collect financial data, and input information into county systems to determine program eligibility.

Responsibilities include operating the county call center, assisting with applications, answering inquiries, and referring clients to additional services as needed.