Bilingual Economic Support Specialist I

Jefferson County; Jefferson (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life insurance

Wisconsin Retirement System

Health Savings Account

Deferred Compensation Program

Flexible schedule

Job summary

Jefferson County is seeking an Economic Support Case Worker to assess eligibility and provide case management for Federal, State, and County economic support programs for residents of Jefferson County. The role involves interviewing applicants in person, by phone, and online, gathering financial and non-financial data, and entering information into computer systems to determine eligibility.

Responsibilities include interpreting policy, determining benefits, and referring clients to needed

Qualifications

• Associate degree in accounting, human services or related field or equivalent combination of education and experience.
• New Worker Training Certificate
• Civil Rights Training
• Client Rights Training
• HIPAA Training

Responsibilities

• Operates in the County Call Center, assisting customers with benefit applications, questions, concerns, changes, general information, and understanding of programs.
• Interviews applicants in person and by telephone and electronically processes application to determine eligibility for services by gathering client's financial and non-financial data, entering data accurately into various computer systems, and assisting clients in completing forms appropriately.
• Understands Federal and State policies for all programs, with the ability to interpret program benefits and eligibility requirements.
• Evaluates clients' need for services offered by other agencies. Refer clients to needed services.

Education

Associate degree in accounting, human services or related field

Bachelor's degree (preferred) or equivalent experience

Job description

Jefferson County is seeking an Economic Support Case Worker to assess eligibility and provide case management for Federal, State, and County economic support programs for residents of Jefferson County. The role involves interviewing applicants in person, by phone, and online, gathering financial and non-financial data, and entering information into computer systems to determine eligibility.

Responsibilities include interpreting policy, determining benefits, and referring clients to needed