Economic Support Specialist I

Jefferson County Wi; Northern (KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Jefferson County Economic Support Division seeks an Economic Support Specialist I to assess eligibility for federal/state/county programs and provide case management services. You will interview applicants, collect financial data, and input information into county systems to determine program eligibility.

Responsibilities include operating the county call center, assisting with applications, answering inquiries, and referring clients to additional services as needed.

Qualifications

• Associate degree in accounting, human services or related field is required.
• One year of experience or completion of relevant training.
• New Worker Training Certificate, Civil Rights Training, Client Rights Training and HIPAA Training (provided on start).
• Bachelor’s degree from a college or university is preferred.

Responsibilities

• Operates in the County Call Center assisting customers with benefit applications, questions, concerns, changes, and general information.
• Interviews applicants in person or by telephone; processes applications to determine eligibility by gathering financial and non-financial data.
• Enter data accurately into various computer systems and assist clients in completing forms.
• Understands Federal and State policies for programs and interprets benefits and eligibility requirements.
• Evaluates clients' need for services offered by other agencies and makes referrals when needed.

Job description

Job Description for Economic Support Specialist I

ABOUT THE ECONOMIC SUPPORT DIVISION OF JEFFERSON COUNTY

The Economic Support Division within Jefferson County Human Services serves Jefferson County residents who are low income, faced with an economic setback, and/or need additional financial support as they work towards greater self-sufficiency.

WHAT YOU WILL DO
The purpose of this position is to assess, determine eligibility, and provide case management services forFederal, State, and County economic support-relatedprogramsfortheresidentsofJeffersonCounty.

SOME ESSENTIAL RESPONSIBILITIES
You will be successful in this role by completing the following tasks and responsibilities:

• Operatesin theCountyCallCenter,assisting customerswith benefit applications, questions,concerns, changes,general information, and understanding of programs.
• Interviews applicants in person andbytelephone and electronicallyprocesses application todetermineeligibilityforservices bygathering client’sfinancial and non-financial data,entering dataaccurately intovariouscomputer systems,and assisting clients in completing forms appropriately.
• Understands Federal and Statepoliciesforall programs, withtheabilitytointerpret programbenefits andeligibilityrequirements.
• Evaluates clients\' needforservicesoffered byotheragencies. Referclientstoneeded services.

Qualifications:

Requirements:

• Associatedegree in accounting, human services or related fieldandoneyear experience;or completion of Wisconsin Department of Health and Social Services Income Maintenance training or an equivalentcombinationofeducation andexperience.
• New Worker Training Certificate, Civil Rights Training, Client Rights Training and HIPAA Training. (Trainings provided upon start of employment.)

Preferred Requirements:

• Bachelor’sdegreefrom a collegeor university; or anequivalentcombinationofeducation andexperience.