Remote Eligibility Specialist - Public Services Advocate

Jefferson County, Colorado; United States; Remote; USD 30,307 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Tuition reimbursement

Retirement matching

Job summary

Jefferson County, Colorado is hiring a Call Center Associate Eligibility Specialist to handle inbound calls regarding public assistance programs in a remote environment. This role requires strong communication and problem-solving skills while providing accurate and compassionate customer service.

The position offers a salary of $22.00-$23.00 per hour and includes a generous benefits package such as medical, dental, and retirement matching. Successful candidates will thrive in a fast-paced call center and contribute to community support.

Qualifications

• Experience in determining eligibility for public assistance programs such as Medicaid and SNAP.
• Experience providing customer service in a high-volume environment.
• Bilingual skills preferred.

Responsibilities

• Answer high-volume inbound calls regarding public assistance programs.
• Provide professional and empathetic customer service.
• Document customer interactions thoroughly and accurately.

Skills

Strong communication

Empathy

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Jefferson County, Colorado is hiring a Call Center Associate Eligibility Specialist to handle inbound calls regarding public assistance programs in a remote environment. This role requires strong communication and problem-solving skills while providing accurate and compassionate customer service.

The position offers a salary of $22.00-$23.00 per hour and includes a generous benefits package such as medical, dental, and retirement matching. Successful candidates will thrive in a fast-paced call center and contribute to community support.