Public Benefits Eligibility Specialist

Union County; Monroe (NC); On-site; USD 36,000 - 50,000; Full time

Job summary

Union County is seeking an Eligibility Specialist to determine eligibility for economic service programs including Food and Nutrition Services, TANF, childcare, families, and Medicaid, while managing caseloads and following policy guidelines.

The role involves interviewing clients, explaining program options, making referrals, documenting findings, and coordinating with other programs to ensure timely processing. Strong Excel skills and bilingual Spanish/English abilities are preferred.

Qualifications

• High School Diploma or GED with two years paraprofessional, clerical, or public contact experience.
• Basic Excel knowledge.
• This position may be subject to a fingerprint background check in accordance with NC statute.

Responsibilities

• Determine eligibility for economic service programs.
• Interview clients via face-to-face, telephone, or third-party verification to determine eligibility.
• Explain public assistance program requirements and options to clients.
• Document case findings and update Compass and NC FAST.
• Coordinate with other programs to ensure proper processing.
• Assist in hearings and maintain case records.

Skills

Fluent in Spanish and English

Basic Excel knowledge

Education

High School Diploma or GED

Associate’s Degree in Human Services Technology/Social Services/Business Administration or related field

Job description

Union County is seeking an Eligibility Specialist to determine eligibility for economic service programs including Food and Nutrition Services, TANF, childcare, families, and Medicaid, while managing caseloads and following policy guidelines.

The role involves interviewing clients, explaining program options, making referrals, documenting findings, and coordinating with other programs to ensure timely processing. Strong Excel skills and bilingual Spanish/English abilities are preferred.