Benefits & Eligibility Interview Specialist

AZ Dept. of Economic Security; Page (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Arizona State Retirement System (ASRS)

Paid holidays

Paid vacation and sick time

Parental Leave - up to 12 weeks

Tuition Reimbursement

Wellness plans

Rideshare/Public Transit Subsidy

Job summary

The Arizona Department of Economic Security is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance. This in-office position requires motivation, decision-making, and the ability to multi-task in a fast-paced call center while delivering quality client interactions.

You will conduct interviews, collect information, enter data, and navigate multiple screens, maintaining accuracy and customer-focused service throughout the

Qualifications

• Process eligibility reviews for assistance programs.
• Provide customer-focused service by phone.
• Strong written and verbal communication required.
• Ability to learn multiple computer systems and screens.

Responsibilities

• Work in a call center environment assisting individuals and families by phone.
• Attend paid classroom training with on-the-job training.
• Collect information to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Enter data and navigate multiple screens during interviews.
• Adhere to agency standards in a high-volume setting.

Skills

Customer service

Verbal communication

Typing

Data entry

Math basics

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

The Arizona Department of Economic Security is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance. This in-office position requires motivation, decision-making, and the ability to multi-task in a fast-paced call center while delivering quality client interactions.

You will conduct interviews, collect information, enter data, and navigate multiple screens, maintaining accuracy and customer-focused service throughout the