Customer-Centric Eligibility & Benefits Specialist

AZ Dept. of Economic Security; Peoria (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Parental leave

Retirement plan

Transit subsidy

Tuition reimbursement

Wellness program

Job summary

The Arizona Department of Economic Security (DES) is hiring an Eligibility Interviewer to determine eligibility for Medical, Nutrition, and Cash Assistance. This in‑office role involves phone interviews, data entry, and working in a fast‑paced call center environment with training provided.

Ideal candidates have 1 year of eligibility review or customer service experience, plus a High School Diploma or GED. Strong communication and math skills, plus the ability to work independently, are

Qualifications

• Customer service practices.
• Familiar with computer navigation and multiple screens.
• Strong written communication skills.
• Clear verbal communication.
• Empathetic and patient approach with clients.
• Typing and data entry across systems.
• Basic math skills (addition, subtraction, multiplication, division).

Responsibilities

• Work in a call center environment assisting individuals by phone.
• Attend paid classroom training with on‑the‑job training.
• Provide excellent customer service by phone to families in need.
• Collect and verify information to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Enter data across multiple screens during interviews.
• Maintain accuracy and timeliness per agency standards.

Skills

Customer service

Computer skills

Written communication

Verbal communication

Empathy

Data entry

Basic math

Education

High School Diploma or GED

Job description

The Arizona Department of Economic Security (DES) is hiring an Eligibility Interviewer to determine eligibility for Medical, Nutrition, and Cash Assistance. This in‑office role involves phone interviews, data entry, and working in a fast‑paced call center environment with training provided.

Ideal candidates have 1 year of eligibility review or customer service experience, plus a High School Diploma or GED. Strong communication and math skills, plus the ability to work independently, are