Benefits Coordinator: Precision HR Ops & Employee Support

Dexian; Charlotte (NC); On-site; USD 43,000 - 63,000; Full time

Job summary

Dexian is seeking a Benefits Coordinator to support benefits administration for a diverse employee population across multiple organizations. The role ensures accurate benefits administration, timely issue resolution, and a positive employee experience.

The coordinator will work with employees, HR teams, payroll, and benefits vendors, handling sensitive information with strict confidentiality. Strong Excel skills and HRIS experience are essential to success in a fast-paced environment.

Qualifications

• 2+ years of benefits administration or HR operations experience.
• Experience enrolling employees, handling life events, and responding to inquiries about benefits.
• Benefits billing and reconciliation experience strongly preferred.
• Strong Excel skills for data reconciliation and reporting.
• Experience with HRIS platforms such as ADP, UKG, Workday, or similar systems.
• Exceptional attention to detail and organizational skills.
• Strong customer service and communication abilities.
• Discretion handling confidential employee information.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Process benefit enrollments, changes, terminations, and qualifying life events.
• Respond to employee questions regarding medical, dental, vision, retirement, and other benefits.
• Reconcile benefits invoices and carrier billing for accuracy.
• Investigate and resolve benefits and payroll deduction discrepancies.
• Support onboarding, open enrollment, and ongoing benefits administration.
• Maintain confidential employee data within HRIS and benefits systems.
• Generate reports and perform data analysis using Excel.
• Partner with HR, payroll, and external benefits providers for accurate benefits administration.
• Protect the confidentiality of employee records and sensitive benefits information.

Skills

Excel skills

Customer service

Communication

Attention to detail

Discretion

Fast-paced environment

Tools

ADP

UKG

Workday

Job description

Dexian is seeking a Benefits Coordinator to support benefits administration for a diverse employee population across multiple organizations. The role ensures accurate benefits administration, timely issue resolution, and a positive employee experience.

The coordinator will work with employees, HR teams, payroll, and benefits vendors, handling sensitive information with strict confidentiality. Strong Excel skills and HRIS experience are essential to success in a fast-paced environment.