Benefits Coordinator & Enrollment Specialist

Equiliem; Greensboro (NC); On-site; USD 57,859,000 - 85,411,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking a Benefits Representative in Greensboro, NC to administer benefits transactions, respond to inquiries, and ensure timely service across HRIS, payroll, and benefits teams. You will support enrollment, life events, COBRA, and compliance while handling confidential information with discretion.

The role emphasizes accurate data maintenance, strong communication, and problem solving in a fast-paced environment. On-site participation at multiple locations may be required.

Qualifications

• 2+ years of professional experience in Human Resources, Benefits, HR Operations, or a related field.
• Working knowledge of Benefits administration, processes, eligibility, and enrollment.
• Ability to interpret and apply Benefits policies, procedures, plan provisions, and applicable regulations.
• Strong customer service and employee-focused approach.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Process Benefits transactions accurately and timely in accordance with established procedures, policies, plan provisions, and applicable regulations.
• Administer Benefits enrollments, life event changes, beneficiary updates, COBRA, terminations, retirements, and death claims.
• Provide employees and HR partners with guidance regarding Benefits programs, eligibility, coverage, and enrollment processes.
• Respond to employee inquiries through phone, email, chat, and other service channels.
• Maintain accurate employee and Benefits information in applicable systems.
• Review transactions for completeness and accuracy and resolve discrepancies.
• Research and resolve Benefits issues using established procedures, policies, and available resources.
• Escalate complex issues and coordinate with Benefits, Payroll, HRIS, vendors, and other partners as needed.
• Document inquiries, transactions, complaints, and resolutions in applicable service management systems.
• Follow issues through resolution and communicate status and outcomes clearly.
• Maintain confidentiality of employee, Benefits, medical, and other sensitive information.
• Maintain working knowledge of Benefits programs, eligibility requirements, policies, procedures, and plan provisions.
• Support audits, annual reporting, employee data validation, and other Benefits compliance activities.
• Apply applicable privacy and security requirements, including HIPAA requirements when applicable.
• Identify data and process discrepancies and support corrective actions.
• Identify opportunities to simplify, standardize, and improve Benefits processes and the employee experience.
• Participate in root cause analysis and recommend sustainable solutions for recurring issues.
• Maintain work instructions, process documentation, checklists, and knowledge-sharing materials.
• Participate in system testing, enhancements, and Benefits-related projects.
• Support new employee orientation and provide information regarding Benefits programs and enrollment.
• Support annual open enrollment activities, including employee communications and onsite support at various business locations as needed.
• Train colleagues and stakeholders on Benefits processes and procedures as appropriate.
• Collaborate with People Operations, Benefits, Payroll, HRIS, HR Business Partners, and other teams.
• Provide backup support and assist with workload balancing and special projects.
• Contribute to a positive, collaborative, and customer-focused team environment.

Skills

Customer service

Attention to detail

Communication

Time management

Problem solving

Teamwork

Adaptability

Process improvement

Education

Associate's degree in Human Resources or related field

Tools

HRIS

Excel

Microsoft Office 365

Service management systems

SAP

SuccessFactors

Job description

Equiliem is seeking a Benefits Representative in Greensboro, NC to administer benefits transactions, respond to inquiries, and ensure timely service across HRIS, payroll, and benefits teams. You will support enrollment, life events, COBRA, and compliance while handling confidential information with discretion.

The role emphasizes accurate data maintenance, strong communication, and problem solving in a fast-paced environment. On-site participation at multiple locations may be required.