Benefits Administrator — Enrollment & Compliance

Self-Help Credit Union; United States; On-site; USD 63,000 - 114,000; Full time

Job summary

Self-Help Credit Union is seeking a Benefits Administrator to join our Durham, NC or Vallejo, CA team. You will administer and maintain all company benefit programs, coordinate Open Enrollment, and serve as the primary contact for benefit questions and enrollments.

The role also covers leaves of absence, vendor liaison duties, employee education, and ensuring regulatory compliance across multi-state locations. Travel to various sites may be required.

Qualifications

• Bachelor’s degree or equivalent related experience and 5 years related benefits experience.
• Experience with HRIS systems; Workday experience preferred.
• PHR or CEBS professional certification preferred.
• Strong knowledge of benefit principles, laws, and regulations and technical knowledge of benefit functional areas.
• Ability to effectively present information, both orally and in writing.

Responsibilities

• Administer and maintain all company benefit programs for assigned staff, which may include those in multi-state locations.
• Coordinate and administer the annual Open Enrollment process, including system configuration, testing, employee communications, enrollment support, auditing, reconciliation of benefit elections, and post-enrollment reviews to ensure the accuracy and integrity of enrollment data.
• Serve as the primary point of contact for employee benefit questions, eligibility and enrollment, benefit changes, and the resolution of benefit-related issues.
• Administer and/or coordinate leave of absence programs, including FMLA, ADA accommodations, state and local leave programs, parental and military leave.
• Build and maintain trusted, collaborative relationships with employees and managers by providing guidance and support regarding benefit programs, leaves of absence, and related processes.
• Educate employees and managers on benefit offerings, enrollment procedures, and responsibilities through open enrollment meetings, training sessions, individualized consultations, and other presentations, as needed.
• Function as liaison between benefit vendors, Payroll, Human Resources, and employees to resolve benefit-related issues.
• Support employee wellness initiatives and related vendor programs.
• Maintain benefit information within HR systems, ensuring accurate employee eligibility, enrollments, benefit elections, payroll deductions, and vendor file transmissions.
• Maintain accurate, up-to-date, and confidential benefit records.
• Calculate employee and employer benefit costs for all benefit plans to ensure accurate employee deductions and vendor billing. Prepare and analyze benefit-related reports for internal and external stakeholders.
• Research and monitor changes to federal and state benefit regulations, including health care reform, ensuring benefit programs remain compliant and recommending changes when necessary.
• Participate in and, at times, lead the coordination of compliance activities, including but not limited to retirement plans, ACA, and other applicable federal and state regulations, ensuring required data is submitted accurately and timely.

Skills

Benefits administration

Communication skills

Analytical problem solving

Customer service

Project coordination

Education

Bachelor’s degree or equivalent experience

Tools

Workday

HRIS systems

Job description

Self-Help Credit Union is seeking a Benefits Administrator to join our Durham, NC or Vallejo, CA team. You will administer and maintain all company benefit programs, coordinate Open Enrollment, and serve as the primary contact for benefit questions and enrollments.

The role also covers leaves of absence, vendor liaison duties, employee education, and ensuring regulatory compliance across multi-state locations. Travel to various sites may be required.