Benefits Specialist - Enrollment & HR Support (Hybrid)

Duke University; Durham (NC); Hybrid; USD 27,000 - 44,000; Full time

Job summary

Duke University in Durham, NC is seeking a Benefits Specialist to provide benefits administration support to University and Health System personnel, delivering student, staff, and faculty benefits guidance and customer service with accuracy.

The role supports open enrollment, coordinates with the Benefits Administration & Communication Manager and HRIC, and assists with complex benefits transactions as needed, contributing to process improvements and high-quality employee experiences.

Qualifications

• 1–2 years of experience in employee benefits or HR.
• Proficient with computer software and office technology.
• Minimum education as described; equivalent experience considered.

Responsibilities

• Serve as a customer service consultant for complex benefits issues.
• Assist employees with enrolling or changing Duke benefit programs.
• Support core benefits processing including health, retirement, and education benefits.
• Assist with open enrollment and benefits projects as needed.
• Provide training and guidance to HRIC staff on benefits knowledge.
• Identify process improvements to enhance efficiency and service.

Skills

Customer service

Benefits knowledge

Communication skills

Education

Bachelor's degree in Human Resource Management

Tools

Computer software

Electronic office technology

Job description

Duke University in Durham, NC is seeking a Benefits Specialist to provide benefits administration support to University and Health System personnel, delivering student, staff, and faculty benefits guidance and customer service with accuracy.

The role supports open enrollment, coordinates with the Benefits Administration & Communication Manager and HRIC, and assists with complex benefits transactions as needed, contributing to process improvements and high-quality employee experiences.