Benefits Coordinator

PuzzleHR; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

PuzzleHR is seeking a Benefits Coordinator to manage client benefit programs remotely across the United States. You’ll leverage your knowledge of health insurance, carrier systems, and payroll interfaces to support onboarding, enrollments, and life-event changes while delivering top-notch service.

This client-facing role requires strong communication, meticulous attention to detail, and the ability to work with brokers, carriers, and vendors in a fast-paced environment.

Qualifications

• Bachelor’s degree in HR or related field; equivalent experience.
• Three or more years payroll and benefits experience required.
• Employee onboarding and offboarding experience preferred.
• Experience with online project boards preferred (Smartsheet).

Responsibilities

• Develop and maintain relationships with internal partners, clients, vendors, and client employees.
• Facilitate client onboarding, new hire enrollments, terminations, and life-event changes.
• Assist with open enrollment.
• Consult clients on system design/configuration across carrier and payroll systems.
• Perform necessary clerical tasks.
• Implement solutions benefiting the entire client organization.
• Prepare client/employee correspondence as requested.
• Other duties as assigned.

Skills

Verbal and written comms

Interpersonal skills

Adaptability to change

Organizational skills

Benefits platforms

Client/broker/vendor experience

Time management

Fast-paced environment

Zoom & Office apps

Education

Bachelor’s degree in HR or related field

Three+ years payroll & benefits exp

Onboarding/offboarding experience

Smartsheet experience

Tools

Smartsheet

Job description

Fully Remote • Remote Worker - United States

Job Type

Full-time

Description

Job Title: Benefits Coordinator

Department: Managed Benefits

Reports to: HR Operations Supervisor - Benefits

Location: Remote

Job Summary

The Benefits Coordinator aids with and facilitates all things benefits for our clients. You’ll apply your already established skillset and knowledge to recommend enhancements to clients’ current practices, implement best practices, and provide clients and employees with a top-notch service experience.

You’ll be partnering with clients and brokers, and working inside carrier sites, benefit administration systems, and payroll systems to administer all health insurance changes.

This role is client-facing and requires excellent communication, attention to detail, and follow up.

Job Duties

• Develop and maintain relationships and communications with internal partners, clients, vendors, and our client's employees.
• Facilitate our clients’ employee onboarding, offboarding, new hire enrollments, terminations, and qualifying life event changes.
• Assist with open enrollment.
• Examine existing client systems, interface specifications, and operational needs to consult our clients in the practical system design and/or system configuration of our client’s needs.
• Perform necessary clerical functions.
• Implement solutions that positively impact the entire client organization.
• Assist or prepare client and employee correspondence as requested.
• Other duties as assigned.

Required Skills

• Proven verbal and written communications skills.
• Interpersonal and customer service skills.
• Must be adaptable to change in a growing organization.
• Must have exceptional organizational skills and attention to detail.
• Experience working with multiple benefits/payroll platforms.
• Accustomed to working with clients, brokers, carriers, and third-party vendors.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Zoom platform, Microsoft Office Suite or related software.

Education and Experience

• Bachelor’s degree in human resources or related field and/or equivalent experience. (Consider Associate degree or higher)
• Three (3) plus years payroll and benefits experience required.
• Employee onboarding and offboarding experience preferred.
• Experience with online project boards preferred (Smartsheet).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to move up to 15 pounds at times.
• Must be able to participate in video conferences/meetings

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.