Benefits Operations Manager

Ladders; United States; Remote; USD 105,000 - 132,000; Full time

Benefits offered by this job

Remote work

Professional development

Well-being programs

Comprehensive health benefits

Collaborative culture

Job summary

Ladders is seeking a Benefits Operations Manager to oversee day-to-day administration of US and global benefits programs. You will partner with leadership, brokers, carriers, and vendors to strengthen administration, improve service delivery, and support an evolving total rewards strategy in a fast-paced environment.

This remote role emphasizes benefits education, process integrity, and continuous improvement, designing and managing employee perks and well-being programs while ensuring accurate,

Qualifications

• 8+ years of progressive benefits administration experience.
• Strong knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA, and 401(k) operations.
• Proven strategic and operational judgment in evaluating complex issues.
• Experience managing brokers, carriers, and benefits vendors.
• Strong analytical skills with proficiency in data interpretation.
• Exceptional communication skills for translating complex benefits information.
• Ability to operate independently in a fast-paced, evolving environment.

Responsibilities

• Own day-to-day administration of US health benefits, including enrollments and terminations.
• Manage benefits ticket intake, resolution, and trend analysis.
• Maintain relationships with brokers and vendors, with a focus on performance and service levels.
• Develop and evolve global benefits strategy in partnership with leadership.
• Lead global benefits education programs to improve employee understanding.
• Design and manage employee perks and well-being programs.
• Ensure benefits processes are accurate, repeatable, and auditable.
• Continuously improve benefits programs using data and feedback.

Skills

Benefits Admin

ERISA & ACA

Strategic Judgment

Broker Management

Data Analysis

Communication

Independent Worker

Job description

For our client, we are seeking a Benefits Operations Manager to join the team of a leader in the Enterprise Technology space.

This role will oversee the day-to-day operations of US and global benefits programs, ensuring employees receive accurate, timely, and well-supported experiences. You will partner closely with leadership, brokers, carriers, and vendors to strengthen administration, improve service delivery, and support an evolving total rewards strategy. The position will also play a key role in benefits education, process integrity, and continuous improvement across a fast-paced environment.

Location: Remote

Compensation: $105,000 – $132,000 annually

Responsibilities

• Own day-to-day administration of US health benefits, including enrollments and terminations
• Manage benefits ticket intake, resolution, and trend analysis
• Maintain relationships with brokers and vendors, with a focus on performance and service levels
• Develop and evolve global benefits strategy in partnership with leadership
• Lead global benefits education programs to improve employee understanding
• Design and manage employee perks and well-being programs
• Ensure benefits processes are accurate, repeatable, and auditable
• Continuously improve benefits programs using data and feedback

Qualifications

• 8+ years of progressive benefits administration experience
• Strong knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA, and 401(k) operations
• Proven strategic and operational judgment in evaluating complex issues
• Experience managing brokers, carriers, and benefits vendors
• Strong analytical skills with proficiency in data interpretation
• Exceptional communication skills for translating complex benefits information
• Ability to operate independently in a fast-paced, evolving environment

Benefits

• Remote work flexibility
• Opportunities for professional development
• Employee well-being programs
• Comprehensive health benefits
• Collaborative and inclusive company culture

Our client is an equal opportunity employer.