Benefits Client Services Specialist — Enrollment & Billing

PERMA Risk Management Services; Camden (NJ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical & dental insurance

401K plan

Paid time off

Job summary

PERMA Risk Management Services in New Jersey is seeking a Client Service Specialist to support Public Entity clients and brokers with enrollment, eligibility and billing production. The role includes reviewing and distributing SBC/SPD materials and resolving member issues with limited supervision.

Responsibilities include maintaining documents, updating systems, and coordinating with carriers to ensure timely information for claims resolution and plan administration.

Qualifications

• College degree preferred.
• Excellent time management and organizational skills.
• Strong interpersonal and written/verbal communication abilities.
• Experience with health benefits or benefits administration systems is a plus.

Responsibilities

• Provide day-to-day client service for Public Entity clients and brokers.
• Maintain central document filing; audit for accuracy.
• Update Benefit Point and plan materials when changes occur.
• Respond to client questions on coverage, plan structure, rates, claims, and billing.
• Know SBCs, SPDs, and other plan materials for accuracy.
• Coordinate with carriers to obtain required information for claims and administration.
• Attend staff meetings and trainings as needed.
• Handle ad-hoc projects in the broker/member management process.

Skills

Time management

Interpersonal skills

Written communication

Verbal communication

Analytical skills

Education

College degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

PERMA Risk Management Services in New Jersey is seeking a Client Service Specialist to support Public Entity clients and brokers with enrollment, eligibility and billing production. The role includes reviewing and distributing SBC/SPD materials and resolving member issues with limited supervision.

Responsibilities include maintaining documents, updating systems, and coordinating with carriers to ensure timely information for claims resolution and plan administration.