Client Service Specialist

PERMA Risk Management Services; Camden (NJ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical & dental insurance

401K plan

Paid time off

Job summary

PERMA Risk Management Services in New Jersey is seeking a Client Service Specialist to support Public Entity clients and brokers with enrollment, eligibility and billing production. The role includes reviewing and distributing SBC/SPD materials and resolving member issues with limited supervision.

Responsibilities include maintaining documents, updating systems, and coordinating with carriers to ensure timely information for claims resolution and plan administration.

Qualifications

• College degree preferred.
• Excellent time management and organizational skills.
• Strong interpersonal and written/verbal communication abilities.
• Experience with health benefits or benefits administration systems is a plus.

Responsibilities

• Provide day-to-day client service for Public Entity clients and brokers.
• Maintain central document filing; audit for accuracy.
• Update Benefit Point and plan materials when changes occur.
• Respond to client questions on coverage, plan structure, rates, claims, and billing.
• Know SBCs, SPDs, and other plan materials for accuracy.
• Coordinate with carriers to obtain required information for claims and administration.
• Attend staff meetings and trainings as needed.
• Handle ad-hoc projects in the broker/member management process.

Skills

Time management

Interpersonal skills

Written communication

Verbal communication

Analytical skills

Education

College degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Department: Employee Benefits

Job Summary: As a key member of the Client Service Team, the Client Service Specialist is responsible for supporting our Public Entity clients and brokers with member issues and claims inquiries and resolution. This individual would also be responsible for enrollment/eligibility and billing production, review and distribution. This position is an important point of contact for the day-to-day servicing of clients and is expected to respond to and resolve client requests on a wide variety of benefit topics with limited assistance from the Senior Client Service Associate and Director of Client Services.

Principal Responsibilities

• Work directly with clients and consulting team to provide excellent day-to-day service.
• Maintain our central document filing system, Image Right; audit annually to ensure that accurate, up to date information is filed appropriately.
• Update Benefit Point, our Agency Management system when changes are made including, but not limited to, plan summaries, member issue documentation and claims resolution
• Answer or get assistance to answer client questions on a variety of benefit topics including, but not limited to: coverage clarification, plan structure, rates, claims and billing.
• Have a working knowledge of Summaries of Benefits Coverage (SBC), Summary Plan Documents (SPD), and other benefit plan materials for accuracy for all lines of coverage for each assigned account.
• Manage interactions with carriers to ensure that required information is received on a timely basis for claim resolution and plan administration
• Attend staff meetings, trainings and carrier programs as suggested by management.
• Perform other tasks, duties and functions as assigned from time to time in the routine broker/member management process.
• Work independently on special projects related to departmental tasks.

Requirements

• College degree preferred
• Minimum 2 years’ experience in Health and Benefits required
• Knowledge of a Benefits Administration system
• Knowledge of Public Entity business is preferred
• Carrier Customer Service Experience preferred
• Exceptional organization and client service skills
• Excellent time management skills
• Excellent interpersonal, analytical, written and verbal communication skills
• Ability to develop strong working relationships with all levels of an organization and adapt communication approach to the specific broker, clients, vendor, carrier or other business partners
• Proficiency in Microsoft products; Word, Excel and PowerPoint required

Compensation

Salary for this position ranges from $55,000.00 - $70,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

Specialized Knowledge or Licenses

Life and Health License preferred

Must be authorized to work in the United States on a full-time basis without Company sponsorship.

PERMA Risk Management Services is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.