Enrollment Operations Specialist

Excellus BCBS; City of Albany (NY); Sur place; USD 28 000 - 45 000; Plein temps

Résumé du poste

Excellus BCBS in Albany seeks an Enrollment Specialist to perform enrollment core processing and servicing for broker, member, and group administrator inquiries across product lines. The role emphasizes prompt, accurate servicing and HIPAA compliance while interacting via phone, email, and in-person visits.

Level I/II/III responsibilities include processing enrollments, validating data, and responding to inquiries with accuracy and efficiency under SLA targets.

Qualifications

• High School Diploma or equivalent required.
• Solid written and verbal communication skills.
• Proven organizational, analytical, and time management skills.

Responsabilités

• Process group enrollments using multiple Health Plan enrollment systems.
• Respond to inquiries from internal/external customers with accuracy and within SLA.
• Maintain accuracy of member enrollment data and benefit changes.

Connaissances

Communication skills

Organization

Attention to detail

Microsoft Office

Phone skills

Formation

High School Diploma or equivalent

Outils

Enrollment systems

Microsoft Office Suite

Description du poste

Excellus BCBS in Albany seeks an Enrollment Specialist to perform enrollment core processing and servicing for broker, member, and group administrator inquiries across product lines. The role emphasizes prompt, accurate servicing and HIPAA compliance while interacting via phone, email, and in-person visits.

Level I/II/III responsibilities include processing enrollments, validating data, and responding to inquiries with accuracy and efficiency under SLA targets.