Benefits and Eligibility Supervisor 2026-02383

State of Wyoming; Cheyenne (WY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PSLF eligibility

Pension & 457(b)

Flexible schedules

Work-life balance

Meaningful work

Job summary

The State of Wyoming is seeking a Program Manager to provide operational oversight for the Child Support Program (CSP). You will work closely with the CSP State Office team and field staff to ensure goals are met and will supervise three CSP State Office employees.

Responsibilities include policy development, contract oversight, and ensuring compliance with federal and state regulations while coordinating with partners to deliver effective services to Wyoming families.

Qualifications

• Bachelor's Degree in public administration, management, or related field.
• 1–2 years of benefits and eligibility with statewide program exposure.
• Ability to interpret and apply federal and state rules; lead policy initiatives.

Responsibilities

• Provide direct supervision for three CSP State Office employees.
• Develop policy and state plans based on federal and state laws through analysis and evaluation.
• Oversee CSP contracts and coordinate policy manuals.
• Coordinate with field offices and contractors to meet program goals.
• Prepare monthly and yearly reports to ensure regulatory compliance.

Skills

Policy development

Program oversight

Leadership

Education

Bachelor's degree (Management/PA)

Job description

General Description

We are seeking a Program Manager to provide operational oversight for the Child Support Program (CSP). This position will work closely with the Child Support Administrator, CSP State Office team, and with field office staff to ensure the program is meeting Federal, State, and Department goals. This position will provide direct supervision of three (3) CSP State Office employees.

Description And Functions

Open Until Filled

We are seeking a Program Manager to provide operational oversight for the Child Support Program (CSP). This position will work closely with the Child Support Administrator, CSP State Office team, and with field office staff to ensure the program is meeting Federal, State, and Department goals. This position will provide direct supervision of three (3) CSP State Office employees.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Public Service Loan Forgiveness (PSLF) eligibility
• Retirement - Pension and 457(b) plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

Human Resource Contact: Michelle Ramsey / [e-mail]

ESSENTIAL FUNCTIONS:

• Program management and administration.
• Develop policy, state plans, rules, and regulations based on federal and state laws through research analysis, design, implementation, and evaluation of current and proposed programs.
• Review and interpret federal and state regulations, federal rules, legislative intent, agency mission and goals, and gubernatorial and administrative requirements, and apply these to contractors and field office staff.
• Write and interpret policy and planning recommendations and ensure program compliance to avoid federal monetary penalties.
• Responsible for the oversight of numerous CSP contracts.
• Coordinate and maintain policy manuals.
• Determine program goals and objectives, and chair committees/workgroups established to support the program.
• Coordinate with agency personnel, contractors, and regional partners to identify and assess policy issues.
• Provide input into strategic development, including coordinating and evaluating, and interpreting policy and planning recommendations; identify trends and changes.
• Ensure federal and state requirements are met by developing and analyzing monthly and yearly reports.
• Coordinate and provide information for computer programmers to ensure updates are continuously applied correctly.
• Respond to questions regarding policy and procedure.
• Assess compliance with federal and state regulations.
• Complete required federal, state, and agency reporting requirements.
• Train and/or educate CSP employees, contractors, and customers.
• Identify and implement best practices in the field.
• Responsible for budget/resource planning and analysis. Assures development of services and that service delivery aligns with customer needs.
• Develop and implement quality assurance and quality improvement activities.
• Provide assistance to customers and families; ensure coordination of services between the CSP state office, field offices, and community partners/contractors to meet customer needs.
• Provide direct supervision, coaching, and professional development for CSP state office staff, fostering a collaborative and high-performing team environment.

Qualifications

Preference will be given to those with a Bachelor's Degree, a proven background in public administration or human services, specifically within child support or public assistance programs with leadership, strategic planning, organizational change management skills, and the ability to exercise independent judgment on high-impact, statewide issues.

Knowledge

• Knowledge of Child Support Program or other eligibility programs.
• Project, grants, and contract management skills.
• Knowledge of legal requirements and procedures relating to rule promulgation.
• Skill in interpersonal skills relations, work management, and leadership, decision-making, oral and written communication, public speaking, and evaluations.
• Skill in investigating, researching, interpreting, and applying rules and regulations.
• Skill in organizational and time management.
• Ability to adapt to and calmly manage frequent change.
• Knowledge of computer delivery systems and other computer applications necessary for the job.
• Skill in supervising and training staff on program requirements.
• Knowledge of basic employee training procedures, practices, and methods.
• Knowledge of federal and state laws, including the legislative process.
• Knowledge of governmental strategic planning, budgeting practices, and financial transactions.

Education

MINIMUM QUALIFICATIONS

Bachelor's Degree (typically in Management)

Experience

1-2 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of a Benefits and Eligibility Program Analyst

OR

Education & Experience Substitution

4-6 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of a Benefits and Eligibility Program Analyst

Certificates, Licenses, Registrations

None

Notes

• FLSA: Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Working for the State of Wyoming means more than a job — it’s a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees Enjoy

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

WORKING FOR THE GREATEST STATE IN THE NATION

Wyoming offers a lifestyle you can’t find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

Please be advised that an incomplete application WILL NOT be considered for employment. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.