Office Assistant I 2026-02268

State of Wyoming; Rock Springs (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement benefits

Flexible schedules

Job summary

The Wyoming Department of Family Services is seeking an Administrative Support position to perform a wide range of duties that keep the office running smoothly for clients and coworkers. This role greets visitors, handles records, processes paperwork, and supports fiscal tasks while maintaining confidentiality and professional conduct in a busy state office environment.

Candidates should have a high school diploma and relevant experience or substitution options.

Qualifications

• Knowledge of word processing, spreadsheet, and email programs.
• Ability to review and edit documents for accuracy.
• Ability to deal with the public tactfully.
• Telephone etiquette and coordinating telephone and visitor traffic.
• Preparation of records, reports, and correspondence.
• High School Diploma required.
• 0-2 years experience or 1-3 years with substitution.

Responsibilities

• Process and review routine paperwork and enter data into a department log or database.
• Maintain the department records system including filing, scanning, retrieving, archiving documents.
• Greet and direct a high volume of visitors, deliveries, and the general public.
• Make calls and answer telephones and route calls to appropriate staff.
• Respond to information requests, make referrals, and resolve customer complaints.
• Perform fiscal functions such as payment and tracking of providers.
• Train/guide others in agency-specific processes if required.

Skills

Word processing

Spreadsheet

Email

Document editing

Public interactions

Telephone etiquette

Education

High School Diploma

Job description

General Description

This position performs a wide range of administrative support duties to positively affect the smooth running of the office and to benefit both clients and coworkers.

Description And Functions

Open Until Filled

The Wyoming Department of Family Services’ work centers around three values

• Safe at home;
• Giving families opportunities for success; and
• Supporting the people who support the families.

Come, join the DFS family and support Wyoming families to remain safe at home!

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE!

Human Resources Contact: [e-mail]

ESSENTIAL FUNCTIONS

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains the department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific process.

Qualifications

KNOWLEDGE

• Knowledge of word processing, spreadsheet, and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to deal with the public tactfully.
• Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
• Knowledge of the preparation of records, reports, and correspondence.

Education

MINIMUM QUALIFICATIONS:

High School Diploma

Experience

0-2 years of progressive work experience (typically in Business Office Communications)

OR

Education & Experience Substitution

1-3 years of progressive work experience (typically in Business Office Communications)

Certificates, Licenses, Registrations

None

Necessary Special Requirements

Physical Working Conditions

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

Notes

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation for every successful applicant.

Supplemental Information

049-Department of Family Services - Field Operations

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resources Contact: [e-mail]

Working for the State of Wyoming means more than a job — it’s a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees Enjoy

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation:

https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION

- Wyoming offers a lifestyle you can’t find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.