Benefits and Eligibility Specialist I 2026-02248

State of Wyoming; Lander (WY); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Culture of public service

Paid holidays, vacation, and sick time

Health, dental, vision, life insurance

Résumé du poste

State of Wyoming is seeking a candidate to perform comprehensive case management for the Child Care Assistance program. This role ensures eligibility accuracy, reviews documentation, and proactively requests information from families to streamline enrollment within a statewide system.

The position emphasizes customer service, collaboration with providers and partners, and participation in quality assurance activities while supporting other Economic Security Programs as needed.

Qualifications

• Associate's Degree required.
• 0-2 years of progressive work experience in Benefits and Eligibility.
• 2-4 years of progressive work experience may substitute education for experience.

Responsabilités

• Determine eligibility for the Child Care Assistance program based on guidelines.
• Manage statewide caseload with focus on accuracy and compliance.
• Review data, verify documents, and request missing information.

Connaissances

Interview techniques

Laws & regulations

Community resources

Agency computer systems

Office procedures

Criminal justice processes

Formation

Associate's Degree

Description du poste

Description and Functions

Open Until Filled

General Description

This position provides comprehensive case management and eligibility determination for the Child Care Assistance program. Operating within a modernized, statewide caseload model, this specialist manages cases by ensuring compliance, reviewing documentation for accuracy, and proactively requesting information from families. This role centers on streamlining the eligibility process to support working families, emphasizing accuracy and efficiency through our digital application and enrollment system. The Wyoming Department of Family Services’ work centers around three values: Safe at home; Giving families opportunities for success; and Supporting the people who support the families.

Join the DFS family and support Wyoming families!

The State of Wyoming's total compensation package is excellent and includes:

• Culture of public service and a commitment to work/life balance
• Paid holidays, vacation, and sick leave
• Retirement investment options with employer contributions
• Comprehensive Benefits package including Health, Dental, Life, Vision, Short Term Disability, and more, with an employer contribution toward premiums
• Longevity Pay

Human Resource Contact: Kristin Martinez / [e-mail]

ESSENTIAL FUNCTIONS

• Determines eligibility for the Child Care Assistance program based on established income, activity, and other program guidelines.
• Manages a statewide caseload within the modernized child care system, focusing on case accuracy and regulatory compliance.
• Reviews application data, verifies documentation, and proactively requests necessary information from clients to determine or maintain eligibility.
• Maintains comprehensive case files and electronic databases, ensuring all documentation is accurate and up-to-date.
• Provides high-quality customer service by responding to client inquiries and assisting families with the child care enrollment process.
• Collaborates with other department staff, child care providers, and community partners to support family stability and program success.
• Participates in quality assurance activities and supports process improvements for the modernized child care system.
• Assists with audits and hearings by compiling necessary exhibits and providing written or verbal testimony as required.
• May assist with other Economic Security Programs, as needed.

Qualifications

PREFERENCES:
Preference may be given to applicants who are detail-oriented, multi-task capable, organized, and able to prioritize; good communicators both orally and in writing, and have customer service experience.

Knowledge

• Knowledge of effective interviewing techniques, including attitudes, behaviors, and value judgments, affects worker-client relationships.
• Knowledge of laws, rules, regulations, policies, procedures, and manuals.
• Knowledge of community and governmental resources and programs, and how to access them.
• Knowledge of agency computer systems and their application.
• Knowledge of general office procedures.
• Knowledge of state and federal criminal justice processes.

Education

MINIMUM QUALIFICATIONS:
Associate's Degree

Experience

0-2 years of progressive work experience (typically in Benefits and Eligibility)

OR

Education & Experience Substitution

2-4 years of progressive work experience (typically in Benefits and Eligibility)

Certificates, Licenses, Registrations

None

Notes

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

Supplemental Information

049-Department of Family Services - Family Assistance

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resource Contact: Kristin Martinez / [e-mail]

Working for the State of Wyoming means more than a job — it’s a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees Enjoy

• Comprehensive health coverage – medical, dental, and vision plans for you and your family
• Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility – for those with qualifying student loans
• Training and professional development – to support your career growth and advancement
• Employee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program – Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation:

https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION

Wyoming offers a lifestyle you can’t find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.