Employment Services Specialist 2026-02317

State of Wyoming; Casper (WY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Public Service Student Loan Forgivenes

Paid vacation and sick leave

State retirement plan and savings

Job summary

State of Wyoming’s Department of Workforce Services in Casper seeks a staff member to coordinate and deliver employment and training services per program guidelines. You will engage employers, refer applicants, and manage participant caseloads with careful documentation.

The role requires a Bachelor’s degree in Business or Human Services and offers career counseling, case management, and collaboration with community partners to connect job seekers with opportunities.

Qualifications

• Bachelor's Degree in Business or Human Services required.
• 0-1 year of progressive work experience in Business or Human Services preferred.
• Experience building and maintaining relationships with community partners is a plus.

Responsibilities

• Coordinate and execute a broad range of services per Federal and State program guidelines.
• Confer with employers to develop and fill employment and vocational training openings.
• Refer applicants to employment or other community resources.
• Maintain participant caseload and document performance and services.
• Provide career counseling and guidance.

Skills

Customer service

Communication

Case management

Public speaking

Interpersonal skills

Education

Bachelor's Degree in Business or Human Services

Experience substitution 3–4 years

Job description

General Description

Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.

Benefits

In addition to compensation, employment at the Department of Workforce Services provides the following:

• Culture of public service and a commitment to work/life balance
• Eligibility for Public Service Student Loan Forgiveness
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities
• Paid vacation, sick leave, and holidays
• For additional information regarding the benefits package, please visit https://ai.wyo.gov/for-job-seekers/benefits

Human Resource Contact

307-473-3270

Essential Functions

• Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
• Confers with employers to develop and fill employment and vocational training openings.
• Refers applicants to employment or other community resources.
• Assesses and evaluates client skills, education, and training.
• Assists, directs, and counsels claimants and job applicants.
• Interviews, assesses, and evaluates customers to meet employment, training, and vocational needs.
• Enters and monitors data in an electronic system for job postings, candidate file searches, and program reporting.
• Organizes and/or participates in community events designed to connect business needs and job seekers and advance DWS services to both.
• Works with Program Staff to ensure compliance with the Department of Labor case management standards.
• Refers applicants to employers and follows up on the hiring process.
• Provides excellent customer service to internal and external customers.
• Manages participant caseload and accurately documents performance and services to participants by entering all relevant and required services and notes into the management information system and in other systems, as needed.
• Provides case management.
• Provides Career counseling and guidance.
• Administers career interest assessments.
• Maintains case files.
• Monitors the progress of participants in various programs.
• Assesses client needs, provides basic career services, and may develop a long-term employment plan.
• Provides a holistic approach to services and provides referrals for additional support.
• Provides employment services to people who may have significant barriers to employment.
• Enters or monitors data for information to be used in the particular program/division.

Qualifications

Preference may be given to candidates with experience working in federal programs.

Preference may be given to candidates with customer service experience.

Preference may be given to candidates with a valid driver's license.

Preference may be given to candidates with experience building and maintaining relationships with community partners.

• Travel within the state is required.

Knowledge

• Knowledge of state and federal statutes relative to employment and Agency programs.
• Knowledge of departmental policies, customer service standards, and inter-agency protocols.
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly internet services.
• Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
• Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
• Skills in public speaking, oral, written, and electronic communication, and record-keeping.
• Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others to foster a positive exchange of information.

Education

Minimum Qualifications:

Bachelor's Degree (typically in Business or Human Services)

Experience

0-1 year of progressive work experience (typically in Business or Human Services)

Education & Experience Substitution

3-4 years of progressive work experience (typically in Business or Human Services)

Certificates, Licenses, Registrations

None

Notes

• FLSA: Non-Exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon the successful completion of a background check.

Supplemental Information

053-Department of Workforce Services - LWC - Central Region - Casper Office

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities

Working for the State of Wyoming

Working for the State of Wyoming means more than a job — it’s a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees Enjoy

• Comprehensive health coverage – medical, dental, and vision plans for you and your family
• Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility – for those with qualifying student loans
• Training and professional development – to support your career growth and advancement
• Employee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program – Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation: https://compensationcalculator.wyo.gov/

Working for the Greatest State in the Nation

Wyoming offers a lifestyle you can’t find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.