Benefits Analytics & Client Service Analyst II — Remote/Hybrid

TELUS Health; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits plan

401K matching

Hybrid/remote work options

Vacation - 3 weeks

Career growth opportunities

Professional development opportunities

Job summary

TELUS Health, a leading health and well-being provider in the United States, is seeking a Benefits Analyst to design database solutions, provide expert case management support, and support client benefits administration. The role is client facing and requires strong communication, relationship-building, and analytical skills.

As part of the Benefits Administration and Operations practice, you will leverage data tools to manage benefits data, perform plan-level processing, and contribute to

Qualifications

• 3–5 years of experience in benefit administration, business analysis, or operations.
• Advanced Excel skills (VLOOKUPs, pivot tables, macros) and ability to learn new systems.
• Strong analytical and problem-solving abilities with attention to detail.
• Proven ability to manage multiple projects, prioritize tasks, and stay organized.
• Excellent written and verbal communication; collaborative in teams.
• Self-motivated, adaptable, and committed to quality and deadlines.

Responsibilities

• Monitor SLAs and ensure tasks meet deadlines.
• Provide expert technical support to TELUS Health Outsourcing users.
• Manage administrative and case‑management activities with minimal supervision.
• Process participant requests and perform plan‑level data processing.
• Complete and peer‑review transactions and file postings for plan participants.
• Proactively communicate with clients regarding inquiries requiring information.
• Use database tools to configure client healthcare databases and create queries/reports.
• Apply specialized knowledge to develop solutions for complex problems.
• Conduct data analysis, troubleshooting, and eligibility‑logic assessment.
• Test configurations against requirement documents during implementation.
• Review plan documents to support research and knowledge building.
• Contribute to business‑requirements development from analytical findings.
• Integrate QA processes into projects and deliverables.
• Collaborate with team leaders and PMs to define scope and timelines.
• Monitor schedules and alert stakeholders if deliverables are at risk.
• Ensure work products meet quality standards within timeframes.

Skills

Advanced Excel

Analytical thinking

Time management

Communication skills

Self-motivated

Prioritization

Education

Bachelor's degree

Tools

SQL

MS Access

VBA

Job description

TELUS Health, a leading health and well-being provider in the United States, is seeking a Benefits Analyst to design database solutions, provide expert case management support, and support client benefits administration. The role is client facing and requires strong communication, relationship-building, and analytical skills.

As part of the Benefits Administration and Operations practice, you will leverage data tools to manage benefits data, perform plan-level processing, and contribute to