Client Service Analyst II - TH

TELUS Health; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits plan

401K matching

Hybrid/remote work options

Vacation - 3 weeks

Career growth opportunities

Professional development opportunities

Job summary

TELUS Health, a leading health and well-being provider in the United States, is seeking a Benefits Analyst to design database solutions, provide expert case management support, and support client benefits administration. The role is client facing and requires strong communication, relationship-building, and analytical skills.

As part of the Benefits Administration and Operations practice, you will leverage data tools to manage benefits data, perform plan-level processing, and contribute to

Qualifications

• 3–5 years of experience in benefit administration, business analysis, or operations.
• Advanced Excel skills (VLOOKUPs, pivot tables, macros) and ability to learn new systems.
• Strong analytical and problem-solving abilities with attention to detail.
• Proven ability to manage multiple projects, prioritize tasks, and stay organized.
• Excellent written and verbal communication; collaborative in teams.
• Self-motivated, adaptable, and committed to quality and deadlines.

Responsibilities

• Monitor SLAs and ensure tasks meet deadlines.
• Provide expert technical support to TELUS Health Outsourcing users.
• Manage administrative and case‑management activities with minimal supervision.
• Process participant requests and perform plan‑level data processing.
• Complete and peer‑review transactions and file postings for plan participants.
• Proactively communicate with clients regarding inquiries requiring information.
• Use database tools to configure client healthcare databases and create queries/reports.
• Apply specialized knowledge to develop solutions for complex problems.
• Conduct data analysis, troubleshooting, and eligibility‑logic assessment.
• Test configurations against requirement documents during implementation.
• Review plan documents to support research and knowledge building.
• Contribute to business‑requirements development from analytical findings.
• Integrate QA processes into projects and deliverables.
• Collaborate with team leaders and PMs to define scope and timelines.
• Monitor schedules and alert stakeholders if deliverables are at risk.
• Ensure work products meet quality standards within timeframes.

Skills

Advanced Excel

Analytical thinking

Time management

Communication skills

Self-motivated

Prioritization

Education

Bachelor's degree

Tools

SQL

MS Access

VBA

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team – Transform Benefits Administration Together

TELUS Health (US) Benefits Administration and Operations practice delivers specialized expertise and innovative solutions for benefits administration, data management, and end to end client support. By leveraging sophisticated database tools and technical excellence, we simplify complex benefits processes so our clients can provide a seamless, hassle free experience for their employees.

As a Benefits Analyst you will be the trusted technical partner and subject matter expert for large market client accounts. You’ll design custom database solutions, provide expert case management support, and help reshape how organizations administer health and welfare benefit programs. The role is client facing and requires strong communication, relationship building, and analytical skills.

What You Will Do

Service Delivery & Technical Support

• Monitor assigned tasks and projects to ensure Service Level Agreements (SLAs) are consistently met.
• Provide expert technical support to TELUS Health Outsourcing users across the business applications you own.
• Manage administrative and case‑management activities with minimal supervision, maintaining accuracy and timeliness.
• Process individual participant requests and perform plan‑level data processing and analysis.
• Complete and peer‑review transactions and file postings for plan participants.
• Proactively communicate with clients regarding participant inquiries that require additional information.
• Use sophisticated database tools to configure client healthcare and group‑benefits databases—defining data fields, importing data, designing screens, and creating queries/reports.

Technical Analysis & Problem Solving

• Apply specialized technical knowledge and analytical skills to develop effective solutions for complex problems.
• Leverage deep domain expertise in health and welfare benefits (rules and regulations) to inform decision‑making and programming.
• Conduct advanced data analysis, troubleshooting, and eligibility‑logic assessment.
• Test and validate system configurations against requirement documents during implementation and ongoing administration.
• Review plan documents to support research and build comprehensive, plan‑specific knowledge.
• Contribute to business‑requirements development based on analytical findings.

Quality Assurance & Project Management

• Integrate Quality Assurance processes into all projects and deliverables to guarantee excellence.
• Participate in client‑specific and enterprise‑wide TELUS Health project initiatives.
• Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines.
• Monitor project schedules and proactively alert stakeholders if deliverables are at risk.
• Ensure all work products meet quality standards and are delivered within established timeframes.

What You Bring

• 3‑5 years of experience in benefit administration, business analysis, or operations with a solid understanding of health and group‑benefits programs.
• Advanced Excel skills (VLOOKUPs, pivot tables, macros) and the ability to learn new systems quickly.
• Strong analytical and problem‑solving abilities with exceptional attention to detail.
• Proven ability to prioritize multiple projects, manage time effectively, and stay organized.
• Excellent written and verbal communication; comfortable collaborating in team‑oriented environments.
• Self‑motivated, adaptable, and committed to quality, deadlines, continuous improvement, and personal growth.

Great‑to‑Have

• Bachelor’s degree.
• Professional certifications in HR, benefits, or related areas (e.g., CEBS).
• Project‑management experience.
• SQL, MS Access, and/or VBA programming skills.
• Experience with database management or large‑scale data processing.
• Background in project coordination or administrative support.
• Consulting or client‑services experience.
• Understanding of compliance requirements in benefits administration (ERISA, ACA, COBRA, etc.).

Why Join TELUS Health

• Impactful Work: Your expertise will directly improve how thousands of employees receive health and welfare benefits.
• Dynamic Environment: Work with a fast‑moving, innovative team that values technical excellence and continuous learning.
• Career Growth: Lead major client projects, deepen your benefits knowledge, and progress toward senior leadership roles.
• Collaborative Culture: Join a supportive group that encourages teamwork, creativity, and professional development.

Salary Range: $50,000 - 65,000 Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more

Job Type: This is for a current vacancy

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.