Benefits Systems Analyst II - Client Data & Support

TELUS; Pittsburgh (Allegheny County); Hybrid; USD 56,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

401K match

Career development

Job summary

Telus Health is seeking a skilled Services Delivery & Technical Support specialist to monitor SLAs, provide expert support for health and welfare applications, and manage data processing and inquiries. You will configure client databases, run queries and reports, and collaborate with clients to resolve issues with minimal supervision.

The ideal candidate has 3–5 years in benefit administration or related fields, strong Excel skills, programmatic experience (SQL/Access/VBA), and a commitment

Qualifications

• 3–5 years of experience in benefit administration, business analysis, or operations with a solid understanding of health and group‑benefits programs.
• Advanced Excel skills (VLOOKUPs, pivot tables, macros) and the ability to learn new systems quickly.
• Strong analytical and problem‑solving abilities with exceptional attention to detail.

Responsibilities

• Monitor SLAs and ensure client commitments are met.
• Provide expert technical support for TELUS Health Outsourcing users across business applications.
• Manage administrative and case‑management activities with minimal supervision.
• Process participant requests and perform plan‑level data processing and analysis; complete and peer‑review transactions.
• Configure client healthcare and group‑benefits databases; define data fields, import data, design screens, and create queries/reports.
• Communicate with clients regarding inquiries requiring additional information.

Skills

Advanced Excel

Analytical thinking

Problem solving

Time management

Communication skills

Self-motivation

Education

Bachelor’s degree

CEBS or HR/benefits certification

Tools

SQL

MS Access

VBA programming

Job description

Telus Health is seeking a skilled Services Delivery & Technical Support specialist to monitor SLAs, provide expert support for health and welfare applications, and manage data processing and inquiries. You will configure client databases, run queries and reports, and collaborate with clients to resolve issues with minimal supervision.

The ideal candidate has 3–5 years in benefit administration or related fields, strong Excel skills, programmatic experience (SQL/Access/VBA), and a commitment