Benefit Program Technician

State-of-Missour; Springfield (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

The State of Missouri's Family Support Division seeks Benefit Program Technicians to join the Greene County Customer Service Center in Springfield. You will assess eligibility for food, medical, financial, and nutritional assistance, interviewing clients in person and by phone to determine needs and program qualifications.

You will prepare summaries and related records while upholding compassionate, non-judgmental service.

Qualifications

• Requires a High School diploma or equivalent and at least four years of customer service experience OR a Bachelor’s Degree.

Responsibilities

• Determine initial and continuing eligibility for Missouri citizens for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone.
• Prepare summaries and related documentation.

Skills

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Bachelor’s degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Greene County Customer Service Center based at 101 Park Central Square, Springfield, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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