Entry-Level Benefit Programs Specialist I

City of Norfolk, VA; Norfolk (VA); On-site; USD 49,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Employer paid pension plan

Life insurance

Job summary

The City of Norfolk is seeking a Benefit Programs Specialist I (BPS I) to join the Department of Human Services. This entry-level role involves determining eligibility for various social services programs by interviewing applicants, analyzing information, and explaining rights and responsibilities under policy guidelines.

Essential duties include processing cases, maintaining records, and staying current with regulations while delivering reliable service within a supportive team environment.

Qualifications

• Some college (6 months or more) preferred.
• Two years of paraprofessional or related experience with substantial public contact.
• Experience in interviewing, information gathering, and data analysis.

Responsibilities

• Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining electronic and hardcopy records.
• Keeps current by reviewing regulations and learning new ones.
• Establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations, exercises sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions.

Skills

Interviews

Data analysis

Customer service

Education

Some College (6 months or more)

Job description

The City of Norfolk is seeking a Benefit Programs Specialist I (BPS I) to join the Department of Human Services. This entry-level role involves determining eligibility for various social services programs by interviewing applicants, analyzing information, and explaining rights and responsibilities under policy guidelines.

Essential duties include processing cases, maintaining records, and staying current with regulations while delivering reliable service within a supportive team environment.