Entry-Level Benefit Programs Specialist I

City of Norfolk; Virginia (MN); On-site; USD 49,000 - 56,000; Full time

Job summary

City of Norfolk’s Department of Human Services (NDHS) seeks a Benefit Programs Specialist I (BPS I) to determine initial and ongoing eligibility for social services programs by interviewing applicants and analyzing information. The role trains under close supervision and explains rights and responsibilities to applicants.

Salary range for this position is $49,152 to $56,403, with a retirement package and competitive pay.

Qualifications

• Experience in paraprofessional or clerical work with substantial public contact.
• Interviewing, information gathering, and data analysis experience.
• Educational background beyond high school or equivalent training recommended.

Responsibilities

• Verify customer statements and complete evaluations and review sheets.
• Maintain records and inform applicants of alternatives.
• Review regulations and learn new ones.
• Establish professional relationships under sometimes stressful situations.

Skills

Customer service

Interviewing

Data analysis

Policy interpretation

Record keeping

Education

Some college preferred

Job description

City of Norfolk’s Department of Human Services (NDHS) seeks a Benefit Programs Specialist I (BPS I) to determine initial and ongoing eligibility for social services programs by interviewing applicants and analyzing information. The role trains under close supervision and explains rights and responsibilities to applicants.

Salary range for this position is $49,152 to $56,403, with a retirement package and competitive pay.