Benefit Program Technician

State-of-Missour; St. Louis (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

The State of Missouri is hiring a Benefit Program Technician for the St. Louis County Child Support Office. You will assess child support needs via calls, in-person visits, and online inquiries, guiding clients through paternity verification and order establishment.

The role includes a six-month training program and emphasizes a stable schedule, balance, and service to Missouri families. A high school diploma or four years of customer service, or a Bachelor’s degree, is required.

Qualifications

• High school diploma required.
• Bachelor's degree acceptable in lieu of experience.
• Strong customer service and computer proficiency required.

Responsibilities

• Assess client needs via phone, in-person, or online inquiries.
• Guide customers through services such as verifying paternity and establishing orders.
• Assist with enforcement or modification of administrative and judicial orders.

Skills

Customer service

Typing accuracy

People skills

Multi-tasking

Education

High school diploma

Bachelor's degree

Tools

Office software

Job description

The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the St. Louis County Child Support Office based at 4040 Seven Hills Dr., St. Louis, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits, and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor's degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.