Benefit Program Technician

State-of-Missour; Maryland Heights (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Defined pension plan

Paid leave & holidays

Health insurance

Job summary

State of Missouri seeks a Benefit Program Technician to support Missouri citizens from the St. Louis County Child Support Office. You will assess needs via phone, in person, and online inquiries and guide clients through services like paternity verification and establishing orders.

Training begins with a six month program in a structured work setting. The role requires a high school diploma and at least four years of customer service experience or a bachelor’s degree, with strong typing and

Qualifications

• High school diploma or equivalent required.
• Four years of customer service experience or a bachelor’s degree required.
• Excellent customer service and typing accuracy with attention to detail.

Responsibilities

• Assess customer needs during calls, in-person visits, and online inquiries.
• Guide applicants through services such as verifying paternity, establishing and enforcing orders.
• Support multiple computer programs simultaneously to process cases.

Skills

Customer service

Typing

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the St. Louis County Child Support Office based at 9900 Page Ave., St. Louis, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits and online inquiries.You may assist and guide them through services such as verifying paternity, establishing child support orders and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed.This position has a consistent and structured work schedule while still allowing work/home life balance.This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of customer services experience OR a bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, andsupportive. The ideal candidate possesses excellent customer service skills, proficienttyping skills with high accuracy and attention to detail, and has experience working withseveral different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individuals selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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