Benefit Program Technician

State-of-Missour; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

The Family Support Division in Missouri is seeking a Benefit Program Technician to assist Kansas City residents with child support needs via phone, office visits, and online inquiries.

The role involves guiding clients through verifying paternity, establishing orders, and enforcing or modifying administrative and judicial orders. A six-month training program precedes a stable schedule and opportunities to positively impact families.

Qualifications

• High school diploma or equivalent and 4+ years of customer services experience OR a bachelor’s degree.
• Personable, compassionate, non-judgmental, and supportive.
• Excellent customer service skills, proficient typing with high accuracy and attention to detail.
• Experience working with several different computer programs simultaneously.
• Lack of post-secondary education will not be used as the sole basis denying consideration.

Responsibilities

• Assess Missouri citizens’ child support needs during phone calls, in-person visits, and online inquiries.
• Guide clients through services such as verifying paternity, establishing child support orders, and enforcing/modifying orders.

Skills

Customer service

Typing

Multi-software experience

Education

High school diploma

Bachelor's degree

Job description

The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the Jackson County Child Support Office based at 615 E 13th Street, Kansas City, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits and online inquiries.You may assist and guide them through services such as verifying paternity, establishing child support orders and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed.This position has a consistent and structured work schedule while still allowing work/home life balance.This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of customer services experience OR a bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, andsupportive. The ideal candidate possesses excellent customer service skills, proficienttyping skills with high accuracy and attention to detail, and has experience working withseveral different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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