Impactful Child Support Benefit Program Technician

State-of-Missour; Maryland Heights (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Defined pension plan

Paid leave & holidays

Health insurance

Job summary

State of Missouri seeks a Benefit Program Technician to support Missouri citizens from the St. Louis County Child Support Office. You will assess needs via phone, in person, and online inquiries and guide clients through services like paternity verification and establishing orders.

Training begins with a six month program in a structured work setting. The role requires a high school diploma and at least four years of customer service experience or a bachelor’s degree, with strong typing and

Qualifications

• High school diploma or equivalent required.
• Four years of customer service experience or a bachelor’s degree required.
• Excellent customer service and typing accuracy with attention to detail.

Responsibilities

• Assess customer needs during calls, in-person visits, and online inquiries.
• Guide applicants through services such as verifying paternity, establishing and enforcing orders.
• Support multiple computer programs simultaneously to process cases.

Skills

Customer service

Typing

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

State of Missouri seeks a Benefit Program Technician to support Missouri citizens from the St. Louis County Child Support Office. You will assess needs via phone, in person, and online inquiries and guide clients through services like paternity verification and establishing orders.

Training begins with a six month program in a structured work setting. The role requires a high school diploma and at least four years of customer service experience or a bachelor’s degree, with strong typing and