Benefit Program Technician

State-of-Missour; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Generous leave and holiday time

Health insurance eligibility

Job summary

The Family Support Division in Jefferson City, MO is hiring a Benefit Program Technician to assist Missourians with their child support needs. You will handle phone and in-person inquiries, guide applicants through establishing paternity orders, and process payments with accuracy.

Qualifying candidates have 4 years of customer service experience or a Bachelor’s Degree, with strong typing, attention to detail, and excellent interpersonal skills.

Qualifications

• 4 years of Customer Service experience or a Bachelor’s Degree.
• Strong typing and data entry skills are required.
• Personable, compassionate, and non-judgmental attitude sought.

Responsibilities

• Answer and route phone calls related to program inquiries and resources.
• Enter information into computer-based systems and scan/index documents.

Skills

Customer service

Typing

Detail oriented

Communication

Compassionate

Education

Bachelor’s Degree

Tools

Microsoft Office

Data entry systems

Job description

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Cole County-FRS Unit Child Support Office based at 615 Howerton Ct., Jefferson City, MO.

As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone call and in-person You will assist and help guide them through the process establishing paternity orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance.

Each day you will answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate.

This is a rewarding position with the opportunity to positively impact the lives of Missourians.

In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree.

To thrive in these roles, you must be personable, compassionate and have a non-judgmental attitude. The ideal candidate would possess excellent customer service skills, typing skills and be detail oriented.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The current rate for this position is $RATE. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants..

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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